Front End Manager

Introduction

Starretailers is seeking a skilled, customer‑focused, and experienced Front-End Manager to lead front‑of‑house operations at one of our Randburg SPAR Stores.

This individual will play a key role in creating an exceptional customer experience, ensuring smooth checkout operations, and leading a high‑performing front‑end team.

If you have a passion for retail excellence, strong leadership capabilities, and the drive to uphold world‑class service standards, we want to meet you!

Duties & Responsibilities

Front-End Leadership & Operations

• Oversee and supervise front‑end staff including cashiers, supervisors, packers, and cash office clerks.

• Ensure adherence to store policies, hygiene standards, and operational procedures.

• Manage staff attendance, timesheets, and prepare duty rosters.

• Provide coaching, training, and daily motivation to build an efficient, service‑driven team.

• Maintain queue control and ensure a fast, efficient checkout experience.

Customer Service Excellence

• Resolve customer queries and complaints promptly and professionally.

• Foster positive customer interactions and uphold Kayur’s service promise.

Cash Office & Financial Controls

• Oversee daily cash‑up procedures and ensure cash‑handling compliance.

• Capture and verify documentation including cashier balancing sheets, declarations, petty cash, LOTTO, TOPS, and account balances.

• Reconcile pension monies, produce float, and payments to fresh‑produce suppliers.

Stock & Compliance

• Oversee cigarette and packet stock takes.

• Implement loss‑prevention practices and monitor shrinkage.

Training, Coaching & Development

• Mentor SPAR learners and employees, supporting their workplace training and POE sign-offs.

• Contribute to the recruitment of suitably qualified front‑end staff.

Desired Experience & Qualification

• Matric (Grade 12).

• Minimum 2 years’ experience in a similar front‑end supervisory or managerial role.

• Strong leadership, communication, and interpersonal skills.

• High attention to detail, especially with cash‑handling accuracy.

• Ability to work under pressure in a fast‑paced retail environment.

• Customer‑service driven with a positive and professional attitude.

• Willingness to work retail hours including weekends and public holidays.

• Knowledge of retail systems (e.g., Sigma, D‑Store) advantageous.

Attributes We Value

• Customer-minded and confident engaging with shoppers.

• Detail‑oriented with strong organisational discipline.

• Team player with a positive, solutions‑driven mindset.

• Professional, dependable, and committed to continuous improvement.

Package & Remuneration

Market Related