Front Desk Receptionist / Workshop Administrator
Motor Accident Group · Johannesburg, Gauteng
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We are a leading automotive body repair workshop looking for a professional, energetic, and highly organised Front Desk Receptionist / Workshop Administrator to join our team. As the first point of contact, you will play a vital role in managing our front-of-house operations, coordinating with insurance companies, and ensuring a seamless experience for our clients from vehicle drop-off to collection.
Duties & Responsibilities
- Front of House: Welcome walk-in clients, manage the main switchboard, capture accurate customer details, and maintain a clean, professional reception area.
- Insurance Coordination: Assist the estimating team by organizing digital vehicle files, preparing job cards, and tracking claim approval statuses with major insurance companies.
- Workshop Administration: Utilize workshop management software (e.g., TMS or similar) to track vehicle progress, update job folders, and manage booking schedules.
- Client Liaison: Proactively update anxious or stressed customers on the progress of their vehicle repairs and coordinate collection times.
- Financial Admin: Assist with basic invoicing, receipting payments, issuing gate releases, and tracking parts delivery documentation.
Desired Experience & Qualification
- Experience: Minimum of 1–2 years of experience as a receptionist or administrator specifically within a panel beating, body repair, or automotive workshop environment .
- Systems: Previous experience using workshop management systems (TMS, Audatex, or Vantage) is highly advantageous.
- Computer Literacy: Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Skills: Excellent verbal and written communication skills in English (additional local languages are a plus).
Attributes: High emotional intelligence to handle stressed clients, exceptional organizational skills, and the ability to thrive in a fast-paced environment
Package & Remuneration
- Competitive market-related salary.
- Standard statutory benefits (UIF).
- Opportunities for growth within an established automotive network.
Interested?
Interested candidates who meet the above criteria are invited to submit their updated CV, copy of qualifications, directly to our Human Resources department
vacancies@motoraccidentgroup.co.za
Please use " Receptionist / Workshop Administrator Application " as the email subject line.