FRONT DESK RECEPTIONIST (TRAINEE)

ITM Katope is recruiting on behalf of its client for a Front Desk Receptionist (Trainee) to join a professional ophthalmology practice based in Sandton .

Position Details

• Location: Sandton

• Employment Type: Part-time – 3 days per week

• Working Hours: 08:00–17:00

• Weekends: No

• Public Holidays: No

• Overtime: No

• Remuneration: R8,000 net per month

• Start Date: Immediate

About the Role

We are looking for a warm, organised and reliable person to be the first point of contact for patients at an ophthalmology practice.

This is a training position , and full on-the-job training will be provided. Eye care has specific procedures and patient-flow requirements, and the successful candidate will be trained on the practice's systems and processes.

Previous medical reception experience is an advantage but not essential . A positive attitude, professionalism and willingness to learn are key.

Key Responsibilities

• Welcome patients and visitors in a friendly and professional manner and manage the waiting area.

• Answer phone calls, emails and WhatsApp messages and take accurate messages.

• Book, confirm and reschedule appointments and manage the daily diary.

• Register new patients and accurately capture and update patient information.

• Verify medical aid membership and benefits and assist with pre-authorisations where required.

• Prepare patient files before consultations and file records afterwards.

• Manage patient flow between reception, testing areas and the doctor's consulting room.

• Provide patients with practical information, such as waiting times after eye drops, restrictions on driving after pupil dilation and follow-up appointments.

• Process payments, issue receipts and assist with the basic daily cash-up.

• Keep the reception area neat, organised and professional.

• Maintain strict patient confidentiality in accordance with POPIA requirements.

Advantageous but Not Essential

• Previous receptionist experience, preferably within a medical practice.

• Knowledge of medical aids.

• Knowledge of ICD-10 coding.

• Experience with practice management software such as GoodX, Elixir or Healthbridge.

What We Offer

• Full on-the-job training in ophthalmology front-desk procedures.

• A predictable 3-day working week.

• No weekends, public holidays or overtime.

• A supportive and professional working environment.

Requirements

• Matric / Grade 12.

• Computer literate, including email and MS Office.

• Willingness to learn practice management software.

• Excellent communication skills in English.

• Knowledge of another South African language will be an advantage.

• Friendly, patient and calm, particularly when assisting elderly or visually impaired patients.

• Well organised, punctual and reliable.

• Discreet and trustworthy when handling confidential information.

Remuneration: R8,000 net per month