Front Desk Receptionist @ Boutique Hotel
Job Placements · Stellenbosch, Western Cape
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• Excellent verbal and written communication, with strong telephone and email etiquette. • Warm, guest-focused manner with genuine attentiveness to detail and guest preferences. • Calm and effective under pressure, with strong problem-solving and service recovery skills. • Comfortable with PMS/booking software and secure payment processing. • Well-organized, accurate, and reliable with cash and billing procedures. • Team-oriented, with the ability to coordinate smoothly across departments. • Strong local knowledge of Stellenbosch dining, wine, and activities or willingness to learn quickly. Minimum Requirements:
• Previous experience in a front desk, reservations, or guest-facing hospitality role • Fluent in English & Afrikaans • Flexible to work shifts, including weekends and public holidays • Own Transport Responsibilities:
Reservations & Pre-Arrival
• Manage bookings across all channels (direct, OTA, walk-ins and travel agents • Maintain accurate PMS records • Respond to telephonic and email enquiries • Process payments & deposits • Send booking confirmations Upon Guests Arriving:
• Welcome guests, confirm reservation details & complete registrations • Coordinate Housekeeping to ensure ready-rooms • Issue of Key cards and advise on other activities i.e. restaurant bookings, concierge services During Guest Stay:
• Engage with guests during their stay & follow up on booked services • Route guest request to relevant departments i.e. housekeeping, kitchen, maintenance On Check-out:
• Prepare accurate guest folios ahead of departure and settle accounts • Assist with luggage and travel arrangements • Deliver a personalized farewell and encourage post-stay reviews • Ensure the post-stay review/feedback request is sent, and escalate any negative feedback to management the same day General:
- Maintain accurate financial records and complete shift reconciliation
- Uphold key card control, visitor log, and other security procedures
- Support up-selling of rooms, shuttles, and local experiences to enhance guest stays and hotel revenue.
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