Front desk receptionist
Body Plus Mind Wellness Spa · Sea Point Three Anchor Bay
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Start free — we apply for you →We are looking for a warm, professional, and highly organised Front Desk Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and exceptional spa experience while ensuring the smooth day-to-day operation of our reception area.
Key Responsibilities
* Welcome and assist clients with a friendly and professional attitude. * Manage bookings, rescheduling, cancellations, and client enquiries. * Answer phone calls, emails, and social media messages promptly. * Process payments and maintain accurate daily cash-up records. * Maintain client records and ensure confidentiality. * Promote spa treatments, retail products, memberships, and special offers. * Coordinate therapist schedules and appointment flow. * Keep the reception and waiting areas clean, organised, and inviting. * Assist with general administrative duties and stock management.
Requirements
* Previous experience in reception, customer service, hospitality, or the beauty and wellness industry is advantageous. * Excellent communication and interpersonal skills. * Strong organisational and multitasking abilities. * Computer literacy and experience with booking systems is beneficial. * Professional appearance and positive attitude. * Ability to work under pressure in a fast-paced environment. * Reliable, punctual, and detail-oriented. * Willingness to work weekends and public holidays when required.
What We Offer
* A supportive and professional work environment. * Opportunities for growth within the wellness industry. * Staff discounts on treatments and retail products. * Ongoing training and development.
If you are passionate about customer service and creating memorable client experiences, we would love to hear from you.
To Apply: Please send your CV together with a recent professional photograph and any relevant qualifications. Only shortlisted candidates will be contacted.