Front Desk Coordinator
Sorbet Granada · Umhlanga, KwaZulu-Natal
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Start free — we apply for you →We are looking for a friendly, professional and organised Front Desk Coordinator to join our team.
Key Responsibilities
Welcoming and assisting clients in a warm and professional manner
Managing salon bookings, appointments and cancellations
Answering phone calls, WhatsApp messages and client enquiries
Managing the reception area and ensuring it is neat and welcoming
Processing payments and handling cash/card transactions accurately
Assisting with daily administration and reporting
Managing client queries and resolving issues professionally
Promoting salon services, treatments and retail products
Assisting with staff schedules and daily salon operations
Ensuring clients receive an excellent customer experience
Maintaining a high standard of professionalism and customer service
Requirements
Previous reception, admin, retail or customer service experience preferred
Excellent communication and interpersonal skills
Well-presented, friendly and professional
Strong organisational and time management skills
Computer literate
Able to work under pressure in a busy environment
Reliable, punctual and able to work well within a team
Experience in the beauty/salon industry will be an advantage
Please send your CV to granada@sorbet.co.za