Front Desk Agent

• This is a full-time role as a Front Desk Agent responsible for providing exceptional customer service , checking guests in and out , managing reservations , and addressing guest inquiries and concerns.

Duties

• Attend to all guest needs, including but not limited to registration, check in`s, check outs

• Kindly and promptly address guest inquiries, requests, and matters of concern

• Provide information about hotel services, amenities, and local attractions

• Coordinate with other hotel departments to fulfil guest needs and requests

• Manage reservations, cancellations, and room assignments and all front desk related tasks

• Ensure all relevant policies and procedures are adhered to

• Complete all relevant end of day activities and reporting

• Maintain and adhere to relevant health and safety protocols as required

• Process relevant payment processes

• Answer and respond to incoming calls with the appropriate telephone etiquette

• Process payments, handle cash, and maintain accurate records

• Maintain a tidy and organized front desk area

• Use PMS for check-ins, check-outs, and guest information

• Answer emails, assisting guests with enquiries and invoicing

• Perform other duties and tasks as operationally required

Requirements

• Formal qualification in Hospitality advantageous

• Experience in the hospitality industry

• Working knowledge of Opera

• International experience advantageous

• Excellent communication and interpersonal skills

• Strong leadership and problem-solving abilities

• Ability to work well in a team

• Ability to multitask and prioritize tasks effectively

• Customer service-oriented mindset

• Attention to detail and strong organizational skills Fast & accurate data entry skills

• Knowledge of hotel operations and procedures

• Highly professional and well groomed

• High professional standard of customer service, ascertained through feedback from internal and external customers

• Display a 'can-do' attitude

Closing Date: 31 Oct 2026