Front Desk Agent *2 (5 Star Establishment)

Introduction

We are seeking a polished, professional and service-driven Front Desk Agent to join a luxury five-star establishment. The successful candidate will be responsible for delivering a warm, personalised and seamless guest experience, while maintaining the high service standards expected within a five-star hospitality environment.

Duties & Responsibilities

• Welcome and warmly engage with guests in a professional and personalised manner.

• Perform check-ins and check-outs efficiently, accurately and in accordance with luxury service standards.

• Handle guest enquiries, requests and complaints promptly, professionally and with a strong focus on guest satisfaction.

• Provide knowledgeable information regarding hotel facilities, services and local attractions.

• Process reservations, room allocations and billing transactions accurately.

• Coordinate closely with Housekeeping, Concierge, Guest Relations and other departments to ensure a seamless guest experience.

• Maintain accurate guest records and ensure compliance with company procedures and standards.

• Identify opportunities to upsell hotel products, services and room categories where appropriate.

• Ensure consistent adherence to luxury service standards and operational procedures.

• Anticipate guest needs and proactively assist in creating a memorable and personalised stay.

Desired Experience & Qualification

• Grade 12 or equivalent qualification.

• Minimum 2–3 years' experience in a Front Office, Reception, Guest Services or similar guest-facing hospitality environment.

• Previous hands-on experience using OPERA Cloud is required.

• Previous experience within a luxury or five-star hotel environment will be highly advantageous.

• Proven experience delivering exceptional guest service within a high-end hospitality environment.

• Excellent verbal and written communication skills.

• Strong customer service orientation and refined interpersonal skills.

• Computer literacy; experience with hotel property management systems will be advantageous.

• Ability to maintain a high level of professionalism and composure in a fast-paced environment.

• Professional appearance, polished presentation and a positive, service-oriented attitude.

• Ability to work shifts, weekends, public holidays and evenings.

Key Competencies

• Luxury Guest Service

• Professionalism

• Communication Skills

• Interpersonal Skills

• Attention to Detail

• Problem Solving

• Customer Focus

• Teamwork

Package & Remuneration

R9500 depending on experience.