Food and Beverage Attendant - FTC

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings, and all other service requirements before the start of service.
• Set up and break down function venues according to event requirements and scheduled start times.
• Identify and report any issues relating to outlet appearance, equipment, or operational systems.
• Ensure the cleanliness and readiness of the assigned section or station.
• Comply with all health, safety, hygiene, and environmental regulations.
• Use and store operating equipment in accordance with specifications and safety standards.
• Participate in stock-taking activities as required.
• Resolve or report stock, equipment, or operational anomalies in line with company standards.

Service Execution

• Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
• Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
• Take guest orders accurately and promptly.
• Capture guest orders correctly on the operating system.
• Explain menu items and make appropriate food and beverage recommendations.
• Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
• Serve and present food and beverages in accordance with service standards.
• Remain attentive and responsive to guest needs throughout service.
• Clear tables promptly after guests have completed their meals.
• Present guest bills and process payments where applicable.
• Complete cash-up procedures at the end of service where required.
• Maximise sales opportunities by upselling promotional items and menu enhancements.

Customer Engagement

• Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
• Deliver professional, attentive, and solution-focused service at all times.
• Recognise returning guests and understand their preferences where possible.
• Inform guests about the property's facilities, products, rewards programme, and current promotions.
• Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
• Build positive guest relationships that contribute to customer satisfaction and loyalty.

Requirements

Education

• Grade 12 preferred; alternatively, Grade 10 with relevant work experience.

Experience

• Minimum of 2 years' experience in a waiter or food and beverage service role.

Skills and Knowledge

General Requirements

• Ability to work shifts in line with operational requirements.
• Physically capable of moving and handling operating equipment.
• Flexible and willing to perform similar duties in alternative outlets when required by operational needs.

Behavioural Competencies

• Problem Solving
• Information Gathering and Active Listening
• Customer Service and Relationship Management
• Attention to Detail and Accuracy
• Following Instructions
• Teamwork and Cooperation

Technical Competencies

• Food and Beverage Product Knowledge
• Food Service Techniques
• Beverage Service
• Operating Equipment Use and Care
• Effective Communication Skills
• Upselling and Sales Techniques
• Basic Computer Literacy
• Cashiering and Payment Handling