Floating Team Leader

Job Summary

• We are seeking a highly adaptable and skilled Floating Technician Team Lead to oversee and coordinate fibre network operations across multiple regions and teams.
• This role blends technical expertise with leadership responsibilities, ensuring that installations, maintenance, and fault resolution are completed efficiently and to the highest standard.
• The Team Lead will manage resources, guide technicians in the field, coordinate with operational teams, and step in hands-on where needed to maintain service quality and respond to high-demand situations.

Key Responsibilities

Leadership & Coordination

• Lead and supervise floating technicians deployed across multiple areas, ensuring tasks are completed according to priority and operational needs.
• Allocate resources, tools, and team members effectively based on project demands and incidents.
• Act as the primary point of contact between floating teams, NOC, route teams, and contractors.
• Provide technical mentorship, training, and on-the-job support to technicians.
• Monitor performance, enforce health, safety, and quality standards, and address any compliance gaps.

Technical Operations

• Oversee and participate in the installation of network infrastructure and equipment according to site plans.
• Ensure boot stock, electrical tools, and installation equipment are maintained, available, and in optimal working condition.
• Lead fibre splicing, testing, and fault-finding operations to restore connectivity quickly and effectively.
• Support residential, business, and backhaul fibre installations.
• Coordinate and respond to network outages, service disruptions, and high-priority incidents.
• Manage preventive maintenance programs for fibre infrastructure.
• Maintain detailed and accurate records of work, updating relevant operational systems.
• Organise and lead after-hours call-out teams when required.
• Ensure rapid mobilisation of resources during major outages or service interruptions.

Requirements

• Matric Certificate Grade 12.
• 4+ years of experience in fibre installation, splicing, or maintenance, with proven leadership or supervisory experience.
• Strong understanding of cable floating, installation, and related cable work.
• Skilled in the use of cable blowing machines, compressors, and power/hand tools.
• Valid Driver's License Code B and own reliable transport.
• Excellent fault-finding, diagnostic, and problem-solving abilities.
• Strong coordination, time management, and communication skills.
• Willingness to travel between regions and work on a rotating standby schedule.
• Ability to work effectively both independently and as part of a multi-functional team.

Benefits

• ​Medical Aid or Medical Insurance.
• Reduced Gap Cover rates.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program Lyra. Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best!