Financial Services Administrator

Job Description

• Facilitating seamless service delivery, this hybrid, flexible position plays a critical role within a boutique wealth advisory practice based in Cape Town. This is a 6-month fixed-term contract, driving the execution of a key licensing migration while maintaining high-quality day-to-day client administration and compliance functions.

• The role involves managing end-to-end client servicing across investment platforms, updating regulatory documentation, and ensuring all client records remain audit-ready. Working 2 to 3 days per week from the Cape Town office with the remainder from home, this full-time position offers flexible working hours focused on clear ownership and high-quality outputs.

Key Responsibilities

• Prepare, issue, and track new client mandates and agreements, following each document through to signature.

• Refresh FICA documentation and client due diligence processes to ensure records are current.

• Lodge and track transfer and adviser-change instructions with investment platforms, LISPs, and product providers to successful completion.

• Communicate regulatory and administrative changes to clients in plain language, persistently following up on outstanding documentation.

• Maintain real-time tracking of client migration progress and proactively identify potential delays.

• Maintain comprehensive compliance files that meet FICA, FAIS, and POPIA regulatory requirements.

• Execute daily client servicing instructions across investment platforms and product providers accurately and within set turnaround times.

• Manage relationships with platforms and product providers, acting as a key operational contact point.

• Support wealth advisers with the administrative execution of client decisions.

• Organise and update client records and interactions within the internal CRM system.

Requirements

Essential Requirements

• Meaningful client servicing or compliance administration experience within financial services, ideally in an independent advisory or wealth management environment.

• Practical knowledge of FICA, FAIS, and POPIA compliance requirements applicable to client documentation.

• Practical experience working with South African investment platforms (LISPs), product providers, and their transfer or adviser-change processes.

• Demonstrated experience handling client mandates, onboarding documentation, and client agreements.

• Strong written communication and organisational skills with attention to detail.

• Ability to work in Cape Town on a full-time, hybrid basis (2 to 3 days in-office per week).

Desirable Requirements

• Prior exposure to a practice licence change, adviser move, or client book transfer.

Required Software Skills

• Zoho (or a similar CRM system).

Benefits and Culture

• Flexible working hours structured around performance and output.

• Hybrid working model balancing in-office collaboration and home working (2 to 3 days per week in the Cape Town office, remainder remote).

• Professional, human-centric, and collaborative boutique wealth advisory culture.