Financial Planning Partner Assistant

Reference: PE003795-CF-1

Our Client, a leader in the Financial Services space; is seeking to employ a Financial Planning Partner Assistant to their team based in George, Western Cape. Duties & Responsibilities

Requirements

• 2-3 years in the financial services industry will be advantageous.

• Relevant tertiary education or courses.

• Financial Services Industry.

• Understanding of FAIS and FICA legislation.

• Computer skills: Microsoft Office (Excel, Word, Outlook essential); SharePoint.

• Xplan experience.

Responsibilities, but not limited to: Client Services

• Implementation of the client services experience, as defined by the Head of Operations. (Reference: Client Management Plan)

• Take full responsibility for the implementation of administrative processes and controls in the Financial Planning practice(s) (including all transactions, queries, reporting etc.).

• Liaison between Financial Planner Partner and product providers (PPs).

• Equipped to follow the formal complaint resolution process.

• Is the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Financial Planning Partner(s).

• Adhere to the culture and principles of Treating Customer Fairly.

Operations

• Collation of all clients related information (data discovery and fact find) and preparation of documentation for engagement between Financial Planning Partner and client.

• FICA and AML capture and checking on client onboard process.

• Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist & lodgment rules.

• Administration relating to client transfer and new business transactions.

• Submission of intermediary appointment notes to relevant PPs.

• Monitoring the submission of intermediary appointment notes to ensure clients successfully transfer to the license group and that ongoing fees are received from the relevant PPs.

• Capture and checking of new business documentation to ensure completeness and accuracy in alignment to the lodgment rules.

• Submission of new business application(s), together with supporting documentation to relevant PPs.

• Monitoring the underwriting and acceptance of new business transactions.

• Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are confirmed by the relevant PPs timeously.

• Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients.

• Check Commission statements from CommPay and PPs.

• Manage commission suspense accounts aligned to compliant new business lodgment.

• Escalate with PPs regarding commissions / fees due to the Financial Planning Partner.

Operational support for Portfolio Managers and CRMs

• Assistants align with the PCS CRMs to ensure complete pre-population of PCS mandates and applications.

• All instructions to PM and CRMs initiated and maintained via Xplan tasks.

IT & Systems

• Preparation of client portfolio’s using Astute and / or product provider information. Ensuring Xplan Policy Schedules are up to date and accurate.

• Data capture of client demographic data on client relationship management system Xplan.

• Client financial data capture (ASTUTE, PPs and manual).

• Data integration between xPlan and IWP for handover to BDM or Financial Planning Partner.

• Upload scanned copies of all documentation into xPlan (including relevant client file checklist(s)).

• Ensure proper record keeping in line with business rules and where relevant, legislation & safe storage into xPlan.

• Distribute communication(s) to clients as stipulated in the client management plan. (Auto communication registration and health keeping)

• Distribute communication(s) to clients as requested by the Financial Planning Partner via xPlan.

• Extensive use of Xplan notes and tasks to manage client records and organization of practice.

• Prepare for clients reviews as per client review template.

• Client review preparation by producing and checking the Client Consolidated Reports (CCR) from NAV.

• Maintain an accurate diary system. (Xplan & Outlook integration)

• Address all technology issues experienced by the Financial Planning Partner and facilitate the solution - liaison with the IT support desk etc.

NAV & KPIs

• Full awareness and understanding of information available on NAV to support the Financial Planning Partner(s).

• Track and monitor personal KPIs on NAV.

• Request assistance and guidance from POM where KPI scores reflect gaps.

• Liaise and orientate with the Financial Planning Partner on all data and practice attributes on NAV.

Marketing Support

• Assist with the organization of client events in conjunction with the events coordinator i.e. booking venues, RSVP management, event management etc.

• Assisting Financial Planning Partners at client events.

• Function as a primary point of contact for clients thus strengthening client relationships.

Office Management

• Support the general office management including reception, facilities, meeting room management, stationery, marketing material etc.

• Submit orders for stationery, business cards, marketing brochures, client folders etc. to the Head of Operations timeously to avoid running out of stock.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful. Package & Remuneration

Monthly