Finance Operations Administrator

Reference: NFR011147-Angie-1

An established and well-regulated financial services business is looking to appoint a Finance Operations Administrator to support its finance team on a 12-month fixed-term basis. Duties & Responsibilities

This is a hands-on, execution-focused role suited to someone who enjoys structure, accuracy, and working within clearly defined processes. The position plays a critical role in supporting cash collection, policy administration, and broker/client interaction within a regulated insurance environment.

You will report directly to a Senior Financial Controller and form part of a disciplined finance function where controls, timelines, and attention to detail are key.

Key Responsibilities

• Finance Administration & Mailbox Management:

• Manage the finance administrative mailbox, responding to queries within agreed service levels

• Issue invoices (bulk and ad hoc) and distribute payment receipts to clients and brokers

• Receive, review, and accurately allocate payment confirmations

• Client & Broker Support:

• Respond to broker and administrator queries relating to payments, receipts, and follow-ups

• Provide payment-related support, including:

• Issuing new and one-off payment links

• Adjusting premium frequencies in line with approved procedures

• Investigating and resolving issues with payment mandate setups

• Verifying payment details in line with compliance requirements

• Debtors & Premium Collections:

• Send premium reminders in line with policy lapse timelines

• Monitor debtor listings to ensure proactive follow-ups before policy lapses

• Process policy cancellations where required

• Handle reinstatements and declarations of insurability for lapsed policies

• Investigate and resolve failed payments, including Flywire-related issues, with clear communication to clients and brokers

• Finance Operations Support:

• Execute day-to-day finance processing on Sage Intacct , including:

• Bookkeeping and bank processing

• Bank and inter-company reconciliations

• Fixed asset register maintenance

• Maintain accurate supporting documentation in line with finance policies

• Escalate exceptions, unreconciled items, or process concerns to senior finance leadership

Key Skills & Competencies

• High attention to detail with strong organisational skills

• Excellent written communication and professional email etiquette

• Ability to manage deadlines and high-volume transactional work

• Proactive, reliable, and process-driven

• Comfortable operating in a regulated financial services or insurance environment

Qualifications & Experience

• BCom or equivalent qualification (advantageous)

• 3–5 years’ experience in finance operations, bookkeeping, billing, or debtor administration

• Prior exposure to insurance or financial services administration preferred

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For more information, contact: Angelique Jardim Specialist Recruitment Consultant