Field Technician - Electrical & Mechanical - Security & Technology Industry - Northern Cape

Introduction

We are looking for Field Technician to join our technical team

This is a full-time, and field-based position responsible for assisting with the installation, maintenance, servicing, and repair of Cash deposit safes and related cash management equipment at customer locations

The successful candidate will receive guidance and training while developing their technical skills and gaining practical field-service experience

Duties & Responsibilities

Installing, servicing, maintaining, and repairing cash deposit safes and related equipment

Assisting with the diagnosis and troubleshooting of electrical, electronic, mechanical, and basic software-related faults

Performing preventative maintenance and routine equipment inspections

Attending customer sites to resolve service requests and technical faults

Providing professional and courteous service to customers

Explaining completed work and providing basic user guidance where required

Completing accurate service reports and documenting work performed

Following company health, safety, quality, and technical procedures

Escalating complex technical or software issues to senior technicians or relevant support teams

Working closely with technical support and other internal teams to ensure timely resolution of service requests

Travelling to customer locations within the region as required

Desired Experience & Qualification

Basic knowledge of electrical, electronic, mechanical, or technical systems

Strong interest in developing a career in technical service and field maintenance

Basic troubleshooting and fault-finding ability

Good problem-solving and practical skills

Ability to use basic hand and electrical tools

Good communication and customer service skills

Ability to work independently while also taking direction and learning from senior technicians

Ability to work under pressure and manage time effectively

Good computer literacy and ability to learn basic technical software and systems

Relevant technical qualification, trade-related training, N6, NQF qualification, or certification in electronics, electrical, mechatronics, mechanical engineering, or a related field will be advantageous

Previous field-service or technical experience will be advantageous but is not essential for the right candidate

Hands-on and technically minded

Interested in electronics, electrical systems, mechanical equipment, and technology

A practical problem solver

Willing to learn and develop their technical abilities

Comfortable working at customer sites

Professional and customer focused

Reliable, punctual, and well organised

Able to work independently after receiving the necessary training and support

A valid driver’s licence and a reliable, roadworthy own vehicle are essential requirements for this position

The Field Technician will be required to travel independently to customer sites to attend service calls, installations, maintenance, and technical support requests

Candidates must therefore have

A valid driver’s licence

Their own reliable and roadworthy vehicle

The ability and willingness to travel to customer locations as required

The ability to manage their daily field-service schedule responsibly