Field Service Technician – Blue Chip Onsite Support & Hardware Installations

What You'll Do

As a Field Service Technician, your responsibilities will include

Onsite Technical Support

• Providing onsite technical support for hardware, software, and connectivity-related issues
• Diagnosing and resolving POS, payment device, networking, and peripheral equipment faults
• Performing preventative maintenance to reduce equipment downtime
• Escalating unresolved issues in line with support procedures and SLA requirements
• Completing service documentation and updating support systems accurately

Hardware Installation & Deployment

• Installing, configuring, and commissioning POS hardware, payment devices, printers, scanners, tablets, and networking equipment
• Conducting new store installations and system upgrades
• Performing hardware replacements and equipment refresh activities
• Ensuring all installations comply with company standards and customer requirements
• Conducting post-installation testing and verification to ensure successful deployment

Customer Support & Service Delivery

• Delivering professional customer service during onsite visits
• Providing end-user training and operational guidance following installations
• Maintaining strong customer relationships and ensuring a positive customer experience
• Managing customer expectations and providing regular updates on progress and resolutions
• Participating in after-hours and standby support when required

Project & Rollout Support

• Assisting with national and regional rollout projects
• Supporting store openings, relocations, hardware upgrades, and technology migrations
• Coordinating with project teams, customers, and internal stakeholders to ensure successful project implementation

Asset & Inventory Management

• Maintaining accountability for company assets and installation equipment
• Ensuring accurate stock control and management of allocated hardware
• Reporting damaged, lost, or defective equipment in line with company processes

Compliance & Quality Assurance

• Adhering to company policies, procedures, and safety requirements
• Ensuring all work is completed according to installation standards and best practices
• Conducting site readiness assessments where required
• Maintaining compliance with customer and company audit requirements

Minimum Requirements

To be considered, you must have

• Grade 12 Matric
• A valid South African Driver's Licence
• Your own reliable vehicle
• Ability and willingness to travel extensively within the region
• Minimum 2 years' experience in a field service, technical support, or installation environment
• Experience installing and supporting POS Systems, Payment Devices, Receipt Printers, Barcode Scanners, Tablets, Mobile Devices, and Network Infrastructure
• Experience troubleshooting hardware and software issues
• Good verbal and written communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to work independently with minimal supervision
• Willingness to work after hours, weekends, and travel when required

Advantageous Qualifications

• A+, N+, or equivalent technical certification
• Diploma or Certificate in Information Technology, Electronics, Networking, or a related field
• POS, Retail Technology, or Payment Solutions certifications
• Electrical or structured cabling experience
• Retail or hospitality industry experience

Who We're Looking For

Someone who is

• Customer-focused and service-driven
• Technically confident and solutions-oriented
• Organised and self-motivated
• Detail-oriented with a commitment to quality workmanship
• Comfortable working independently in the field
• Professional under pressure
• Adaptable and dependable
• Passionate about delivering excellent customer experiences
• Preference will be given in support of EE / AA measures.

Working Conditions

• Permanent position based in the Western Cape
• Extensive travel throughout the region
• Standard working hours with operational flexibility required
• After-hours and weekend work may be required
• Participation in standby and on-call support schedules

Key Performance Areas KPAs

• SLA Achievement
• Consistent achievement of service level commitments
• Timely response and resolution of customer issues

First-Time Fix Rate

• Effective diagnosis and resolution during the initial service visit wherever possible

Installation Success Rate

• Successful deployment and commissioning of equipment according to standards

Customer Satisfaction

• Professional service delivery and positive customer experience
• Strong customer relationships and communication

Productivity & Utilisation

• Effective time management and efficient completion of assigned tasks

Quality of Installations

• High-quality workmanship with minimal rework required
• Compliance with Installation Standards
• Adherence to company policies, procedures, and best practices
• Accurate documentation and audit readiness

Asset & Stock Management

• Responsible management of company assets and allocated stock

Closing Date 26 October 2026