Field Service Manager (Permanent)

Job Title: Field Service Manager Start Date: 2026-07-21 - 2026-08-31 Vacancy Type: Permanent CPT001163 Sectors: Engineering and Technical Location: Western Cape , Tokai Salary: R 40 000 - R 50 000 Brief: boilers|burners|client support|combustion systems|engineering|gas burners|gas practitioner licence|mechanical engineering|planning|saqcc gas practitioner registr|team leadership|technical support Field Service Manager Western Cape, Southern Suburbs About Our Client Our client operates within the combustion, boiler, and industrial heating industry , providing specialised solutions including burner systems, boiler installations, energy optimisation, and combustion management services . They work with industrial clients across multiple sectors, focusing on efficiency, safety, compliance, and innovative energy solutions (including gas and green energy systems) . This role is ideal for candidates with experience in boilers, burners, industrial heating, or related engineering environments . Detail: Role Overview The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard. You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business. This is a hands-on leadership role , combining technical expertise, team management, and client engagement. Key Requirements Engineering qualification (BTech / National Diploma – Mechanical preferred) Gas Practitioner Licence – essential 8–10 years’ experience in an industrial/engineering environment 3–4 years’ experience with boilers and burners (installation & commissioning) Strong leadership and problem-solving skills Ability to issue COC certificates Working knowledge of boiler and combustion systems Electrical knowledge (ELC1/ELC2 advantageous) Key Responsibilities Service Operations & Technical Delivery (Core Focus) Plan, schedule, and manage service, maintenance, installations, and commissioning Oversee technicians and ensure high-quality technical execution and safety compliance Support fault finding, diagnostics, and system optimisation Ensure completion of preventative, corrective, and statutory maintenance Client & Stakeholder Management Act as the primary client contact for service-related matters Maintain strong relationships and ensure excellent service delivery Provide clients with performance insights and system improvement recommendations Sales & Business Growth Support and contribute to service revenue and SLA growth Identify opportunities to expand service offerings to clients Assist with technical presentations and solution proposals BMS (Boiler Management System) & Innovation Drive development and rollout of BMS systems Support system monitoring, reporting, and optimisation initiatives Contribute to improving efficiency and energy performance Team Leadership & Development Lead, mentor, and develop service technicians Ensure compliance with training, safety, and regulatory requirements Drive accountability and performance within the team Administration & Reporting Ensure accurate quotes, invoicing, and site reporting Oversee completion of COCs and project documentation Monitor system performance and provide structured reports Key Focus Areas Service delivery & operational efficiency Technical excellence in boilers and burners Client satisfaction and relationship management Revenue growth and service expansion Team leadership and performance Ideal Candidate Strong technical expertise in industrial heating / combustion systems Proven team leadership and management experience Hands-on, organised, and results-driven Client-focused with strong communication skills Able to balance technical, operational, and commercial priorities show more... For more information please contact: Natassia De Beer Apply