Field Service Engineering Manager
Executive Placements · Bo+Kaap
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Start free — we apply for you →Key Requirements
• Engineering qualification (BTech / National Diploma Mechanical preferred) • SAQCC Licence ESSENTIAL • 810 years experience in an industrial/engineering environment • 34 years experience with boilers and burners (installation & commissioning) • Strong leadership and problem-solving skills • Ability to issue COC certificates • Working knowledge of boiler and combustion systems • Electrical knowledge (ELC1/ELC2 advantageous) Key Responsibilities Service Operations & Technical Delivery (Core Focus)
• Plan, schedule, and manage service, maintenance, installations, and commissioning • Oversee technicians and ensure high-quality technical execution and safety compliance • Support fault finding, diagnostics, and system optimisation • Ensure completion of preventative, corrective, and statutory maintenance Client & Stakeholder Management
• Act as the primary client contact for service-related matters • Maintain strong relationships and ensure excellent service delivery • Provide clients with performance insights and system improvement recommendations Sales & Business Growth
• Support and contribute to service revenue and SLA growth • Identify opportunities to expand service offerings to clients • Assist with technical presentations and solution proposals BMS (Boiler Management System) & Innovation
• Drive development and rollout of BMS systems • Support system monitoring, reporting, and optimisation initiatives • Contribute to improving efficiency and energy performance Team Leadership & Development
• Lead, mentor, and develop service technicians • Ensure compliance with training, safety, and regulatory requirements • Drive accountability and performance within the team Administration & Reporting
• Ensure accurate quotes, invoicing, and site reporting • Oversee completion of COCs and project documentation • Monitor system performance and provide structured reports Key Focus Areas
• Service delivery & operational efficiency • Technical excellence in boilers and burners • Client satisfaction and relationship management • Revenue growth and service expansion • Team leadership and performance Ideal Candidate
- Strong technical expertise in industrial
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