Field Sales Agent: Non-Life Insurance

Job Purpose

• The Field Sales Agent is responsible for generating new business, promoting non-life insurance products as well as providing professional insurance advice to prospective and existing clients. The role involves prospecting, conducting client needs analyses, generating quotations, closing sales, and maintaining long-term customer relationships while ensuring compliance with all regulatory and company requirements.

Job Outputs

Sales Generation

• Identify and develop new business opportunities through prospecting, networking, referrals, and Employer group interactions.
• Conduct face-to-face client meetings and presentations.
• Generate and convert qualified leads into policy sales.
• Meet and exceed monthly sales and premium targets.
• Build and maintain a strong sales pipeline

Client Needs Analysis

• Assess clients' insurance needs and risk exposures.
• Recommend appropriate non-life insurance solutions based on client requirements.
• Explain policy benefits, exclusions, excesses, and terms and conditions.

Quotation and Policy Administration

• Prepare and present accurate insurance quotations.
• Assist clients with completing application forms and supporting documentation.
• Ensure all information submitted is accurate and complete.
• Facilitate policy issuance and onboarding of new clients.

Relationship Management

• Develop and maintain strong relationships with clients.
• Conduct regular follow-up visits and policy reviews.
• Identify opportunities for cross-selling and upselling additional insurance products.
• Address customer queries and service requests efficiently by referring queries to customer service.
• Attend all interactions with EP in Gauteng, whether Wellness days, training, activations, meetings, presentations etc.
• Build and maintain relationships with key Employer Partner stakeholders and employees in collaboration with the KAC.
• Make and attend personal meetings with prospects at EP's.

Register Compliance and Governance

• Ensure compliance with FAIS, POPIA, FICA, TCF, and all applicable insurance regulations.
• Maintain accurate records of client interactions and sales activities, Record of advice, recordings of all conversations, Needs analysis, Quote schedules, notes on all conversations with customers
• Adhere to company policies, procedures, and ethical standards.

Market Intelligence

• Monitor competitor activities and market trends.
• Provide feedback on customer needs and market opportunities.
• Participate in sales campaigns, promotions, and community engagement initiatives

Required Qualifications

• National Senior Certificate Matric/Grade 12 - Essential
• FSCA Recognized qualification- Essential
• Regulatory Examination 5 RE 5 – Essential

Required Experience

• 2-3 years' experience in direct client sales
• 2-3 years' experience in non-life short term insurance experience
• 2-3 years' experience face-to-face customer engagement

Competencies; Knowledge and Skills

• Code EB: Articulated motor vehicle licence - essential
• Computer literate Microsoft Office
• Knowledge of applicable legislation
• Customer centricity
• Attention to detail
• Up to date knowledge of regulatory landscape within the financial sector
• Industry knowledge
• Written and verbal communication skills
• Tech-savvy
• Time management
• Organizational skills
• Interpersonal skills
• Coping under pressure
• Conflict handling skills
• Record Management