Field Manager I (Cape Town CBD)

Smollan · Cape Town, Western Cape

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Job Summary

An operational leader who ensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.

Efficient Achievement of Targets

Manage Promotional Activity

Control Expenses

Control cell phone/telephone expenses Monitor and control:

Pro-Active Operational Excellence

Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
Continuous monitoring of service delivery
Ensure implementation of systems to promote efficiency
Implementation of sales initiatives and value-adding store operations
Ensure all company assets are maintained according to company policy
Manage staff in-store book communication and feedback

Business Insights and Execution

Identify and act on new business opportunities
Share information with relevant stakeholders
Effective data collection and analysis
Provide insights for improvements and new ways of driving sales
Plan and implement sales operations for clients and customers based on the analysis of sales data
Monitor and evaluate new innovations
Monitor competitor's new innovations

Stakeholder Engagement

Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
Provide continuous feedback as per client requirements
Compile regular reports to relevant stakeholders
Provide continuous feedback as per client requirements competitor activities, promotions
Compile regular reports to Regional Managers
Conduct review meetings with client
Provide feedback via feedback platform e.g. REX/Manual tracking

People Management

Take full responsibility for performance management of all direct reports, managing their
performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

Recruitment and selection

Performance management

Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
Ensure appropriate levels of management and accountability
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
Ensure effective knowledge sharing

Teamwork and Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
Manage own career development by staying abreast of any technical and industry changes

Requirements

Minimum Qualifications: Relevant Diploma at NQF level 5
Code 8 Driver's license; Own vehicle
Minimum Experience: 2-3 years' field sales supervision experience in the retail environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication verbal & written