F&I (Finance & Insurance) Business Manager - Rola Ford Robertson
Rola Motor Group · Western Cape
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- Are you a dedicated, proactive, and customer-focused professional with a passion for excellence? Join our Rola Ford Robertson dealership as an F&I Manager, where you'll play a vital role in managing all aspects of vehicle finance, insurance, and aftermarket product transactions.
- In this dynamic role, you'll help drive profitability, ensure compliance, and deliver a seamless customer experience that reflects the Rola Groups core values. You'll work closely with internal teams and financial partners, always keeping the customer at the heart of every decision.
- We're looking for someone who is driven, team-oriented, and committed to building lasting relationships with both customers and colleagues, someone who thrives in a fast-paced environment and takes pride in creating moments of trust and satisfaction.
Salary structure
- Basic salary
- Commission structure
- Medical aid and provident fund benefits
Minimum Requirements
- Minimum Matric
- Qualified F&I, not working under supervision
- Professional certification is mandatory:
- RE5 certificate
- NCA accreditation
- Compliance "Fit& Proper" Verification
- FAIS123 - Min 120 credits
- Up to date CPD hours
- Previous experience as an F&I within a dealership required Ford advantageous
- Language proficiency requirements due to customer base: English & Afrikaans; and/or other South African languages advantageous
- Strong understanding of financial principles, lending practices, and insurance products.
- Proficiency in using finance and insurance software systems and tools.
- Demonstrated ability to work under pressure, handle multiple tasks, and meet deadlines.
- Attention to detail and strong organisational skills to maintain accurate records
Duties and Responsibilities
- Promote Customer Loyalty: Develop and implement strategies that enhance customer enthusiasm and long-term loyalty.
- Customer Engagement: Actively listen to customers, assess their needs, and ensure satisfaction throughout the sales process.
- Sales of Value-Added Products: Drive sales of extended warranties, aftermarket products, and service plans.
- Team Training: Educate sales and service staff on financial products and services to improve product knowledge and sales effectiveness.
- Finance Facilitation: Assist customers with financing options by working with lending institutions and presenting suitable financial solutions.
- Contract Review & Credit Checks: Review contracts, perform credit checks, and submit applications to financial institutions.
- Compliance & Documentation: Ensure all paperwork complies with government regulations and maintain accurate digital records.
- Reporting: Prepare daily reports on unit sales, gross profit, and F&I performance metrics.
- Relationship Management: Maintain professional relationships with internal departments, vendors, manufacturers, and financial institutions.
- Data Privacy & Quality: Safeguard customer information and ensure data quality meets required standards.
Deadline:1st August,2026