F&B Supervisor

Sun International · Cape Town, Western Cape

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Job Description

Main Purpose of the Job

Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards

Job Requirements

Minimum requirements Education and Experience

3 year Hotel School Diploma or equivalent National Qualification at a Diploma level
3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.
Food and Beverage experience in a Casino environment would be an advantage

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Mobility and ability to move around as per job requirements including with the use of aids
Physically be able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Shift Supervision

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Report and resolve any issues experienced
Manage the control of stock and operating equipment as per SOP for the outlet
Cash-ups at the end of the shift

Monitor service offering / products and pricing within F&B outlets on the casino floor
Make recommendations of improvements to the product and service offering
Compile and co-ordinate the food and beverage promotional calendar for the outlet
Monitor customer service standards in the outlet and identify any areas of concern
Conduct maintenance walkabouts for front of house and back of house areas
Monitor health, safety, hygiene and environmental elements in the outlet
Monitor the use and storage of operating equipment
Monitor stock control and operating equipment control processes
Investigate variances / discrepancies and take necessary action to correct

Liaises with clients
Attends pre-conference meetings
Provides client with relevant solutions / options for conferencing
Conduct QA to ensure set-up is in line with client requirements
Is present at functions to ensure execution is in line with client requirements
Manages staff appearance and floor appearance/ functioning of equipment and systems
Control and management of stock and operating equipment as per SOP
Liaises with Technical to ensure maintenance schedule plan is adhered to
Monitors and reports on functions
Conducts post-mortem on events and makes recommendations for improvements
Provides ideas and solutions that are innovative and in line with industry trends

Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Assist in providing resources and removing obstacles to performance
Onboarding of new staff members

Authorise spend in line with budget
Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
Report on any variances for the outlet

Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
Handle and resolve any quest special requests, queries or complaints
Shift hand over ensures that staff can provide customers with relevant service
Understand, record and implement special requirements for return guests and VIPs

Technical competencies

Core behavioural competencies