FB Operations Manager

Job Purpose Responsible and accountable for the effective leadership of quality food and beverage products and services across the resort including Strategy planning and execution to maximize the revenue potential of food & beverage products on the complex. maintaining standards of food & beverage operations aligned to leading practice in the industry (including health, hygiene, safety and environmental standards). Developing innovative products; enhancements and production. monitoring of F&B operating equipment and stock. Coaching and development of F&B Management to achieve quality food and beverage service and results Key Performance Areas Complex Culinary Strategy Planning Partners with GM: Hospitality Operations and Group F&B Management to build strategies that will engage F&B teams in delivering Internationally recognized food and beverage products. Provide F&B leadership to the Complex. Conduct SWOT Analyses in current business environment Financial Viability and Feasibility Study of new opportunities for culinary innovation and development Risk Analysis i.t.o impact on short term profit margins vs. long term sustainability Clear delegation of authority and accountability at all levels ** Resource Management Marketing plans Plan an annual F&B promotional calendar in collaboration with fellow F&B Managers Facilitate and support the communication of business action plans by Business Unit F&B Managers Recognizes and provides insights on F&B trends, barriers, risks and opportunities that may impact the business within the F&B environment. ** F&B Operating Standards ** Collaborate with Group F&B team to review standard operating procedures for food and beverage across the complex. Communicate and update business units on standards to be achieved. Audit standards across the complex on a regular basis. Monitor compliance with food hygiene and health and safety standards. Highlight areas of concern and collaborate with business unit management to find a solution for improved excellence in food and beverage product and service standards. Product Innovation & Development Monitor food and beverage offerings, products and pricing across the complex. Make recommendations for improvements to food and beverage products and service offerings in line with trends in the industry ensuring that the product offerings across the complex are innovative and fresh. Compile and co-ordinate any food promotions or projects across the complex Monitor customer service feedback with regards food quality and service across the complex Monitor the sourcing and storage of F&B stock and operating equipment and processes. Reporting ** Completes the following reports: Audit reports ** F&B Product analysis Proposal / business case reports Staff Development Act as F&B expert on products, standards, and services Work with HR to define learning outcomes and technical competencies required for successful performance at the various levels within the F&B environments. Liaise with Learning & Development to provide Employee training on subjects relating to F&B product and services. Guides and coach employees within the operation Provide recommendations to resource and remove obstacles to quality standards Financial Management Produce budgets and forecasts for complex F&B projects. Produce Capex recommendations for the business units with regards operating equipment for complex requirements Monitor food & beverage costs and make recommendations to improve good costs. Stakeholder Relationship Management ** Maintains regular communication (e.g. communicates product performance) with business unit management, complex management and Group F&B team. Provide support and relevant, cost-effective solutions to challenges being experienced. Provide coaching to F&B management where required. Manages non-conformance issues. Business units are informed of information required to meet their needs and contributes to operational effectiveness.