FB Operations Manager (Bloemfontein)

Key Performance Areas

• Drive the execution of Group Food & Beverage strategy across all operations to ensure consistent delivery of commercial, operational and brand objectives
• Deliver agreed business targets including revenue growth, profitability and performance standards across all F&B outlets & kitchen operations
• Optimise revenue performance through effective management of pricing, menu engineering, product mix, outlet performance and commercial opportunities
• Identify, develop and implement innovative F&B and culinary concepts and growth opportunities aligned to market trends and guest expectations
• Monitor market dynamics, competitor activity and guest insights to sustain competitive positioning and inform decision-making
• Oversee end-to-end F&B and kitchen operations to ensure operational excellence, efficiency and consistency across all outlets – front and back of house
• Take full accountability for kitchen performance, including leadership of senior chefs and culinary teams, ensuring alignment to quality, cost, and operational standards
• Lead menu development, engineering and costing within the culinary and product framework ensuring profitability, consistency and alignment with brand positioning with continuous innovation and quality standards across all offerings
• Drive strict food cost management, including waste reduction, portion control, yield optimization and stock management
• Ensure the consistent application of Group standards, brand requirements and operational SOPs across all F&B environments
• Accountable for the overall financial performance of the F&B division, including P&L management, budgeting, forecasting and Capex oversight
• Drive financial discipline through effective cost management, efficiency optimisation, and performance tracking against key financial indicators
• Lead high performing, engaged F&B teams through effective leadership, capability development and succession planning
• Foster a culture of accountability, performance excellence and continuous improvement across all levels of the operation
• Ensure the consistent delivery of exceptional guest experiences across all F&B touchpoints, supported by effective service recovery processes
• Manage supplier partnerships to ensure quality, value, compliance and supply continuity across all operations
• Oversee banqueting, events and function F&B performance to ensure commercial success and operational excellence
• Ensure full compliance with food safety, hygiene, and HACCP standards, embedding best practices across all kitchen and service areas
• Ensure robust governance, compliance and risk management across all F&B operations, including health, safety, hygiene, and statutory requirements
• Maintain strong operational controls and reporting systems to enable accurate, timely and data-driven decision-making across the division
• Ensure audit readiness and the effective implementation of corrective actions to address operational or financial gaps

Requirements

Education

• Diploma in Hospitality Management, Food & Beverage Management, Culinary Arts, Business Management, or a related field

Experience

• 8 years+' Food & Beverage experience within the hospitality, hotel, resort, gaming, or multi-outlet restaurant environment
• Inclusive of 3 years' experience in a management role with accountability for multiple outlets
• Proven experience managing Food & Beverage budgets, forecasts, and profit and loss P&L accountability
• Demonstrated experience in menu development, product innovation, revenue growth initiatives, and cost control
• Experience leading large, multidisciplinary culinary and service teams
• Proven track record of driving operational efficiencies, service standards, and guest satisfaction
• Experience managing banqueting, conferencing, events, and function operations
• Experience with procurement, supplier management, stock control, and inventory systems

Skills and Knowledge

Behavioural

• Leadership and Team Development
• Accountability
• Results Orientation
• Business & Commercial Acumen
• Decision Making
• Planning and Organising
• Customer Focus
• Communication and Influencing
• Relationship Management
• Adaptability and Resilience

Technical

• Food & Beverage Operations Management
• Culinary and Menu Development
• Financial Management and P&L Control
• Revenue Growth and Commercial Management
• Procurement and Supplier Management
• Inventory and Cost Control
• Performance Management and Talent Development
• Guest Experience Management
• Compliance, Risk and Audit Management
• Hospitality Systems and Reporting Tools