Faculty of Economic and Management Sciences: Office of the Dean - Postgraduate Academic Success Coach

RESPONSIBILITIES

The incumbent's key responsibilities will

• Provide general student support to postgraduate students, local and international;
• Provide support to the Deputy Dean: Research and Postgraduate Studies and the Deputy Dean: Teaching and Learning in all matters pertaining to teaching and postgraduate studies;
• Advise students on module choices, study paths and associated career options;
• Provide academic advising services to postgraduate students in the Faculty through possible communication mediums such as telephone, online platforms or chat applications;
• Track students' performance and direct them to available academic assistance;
• Communicate with internal and external stakeholders;
• Liaise with and direct postgraduate students to support structures at the University such as finance, student support, residence and others;
• Liaise and support administrative personnel in the Faculty in terms of postgraduate bursaries;
• Create a database to monitor registered postgraduate student numbers and postgraduate student progress;
• Co-ordinate activities during the orientation session for postgraduate students;
• Conduct and coordinate academic support-related workshops for invited students i.e. postgraduate support sessions that are offered over the course of the year;
• Assist and support academic staff with the Faculty Postgraduate Day – a platform for postgraduate students to showcase their research;
• Work closely with staff in the Faculty to provide holistic support to students in need;
• Assist with the establishment of holistic student engagement and support in the Faculty; and
• Identify ' at-risk' students and prepare and conduct special sessions/tutorials for them and manage data on student interactions.

MINIMUM REQUIREMENTS

• A Master's degree in Educational Psychology or Psychology or Social Work; and
• Three years' experience as a tutor, mentor or advisor at a tertiary institution.

REQUIRED COMPETENCIES SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES

• Empathy and passion for improving the wellbeing of others;
• Advanced level of skill in the use of Microsoft packages, Google Suite of applications and the internet;
• The ability to analyse data and to learn and use technological tools competently;
• The ability to analyse quantitative data;
• A good understanding of the faculty curriculum;
• Advanced MS Excel skills;
• Excellent time management skills;
• Basic understanding of Higher Education Systems;
• Ability to present workshops and conduct one-on-one interviews;
• Excellent facilitation skills;
• Ability to manage and follow through referred cases;
• Excellent communication, organisational and interpersonal skills; and
• Available to keep office hours

ADDED ADVANTAGES AND PREFERENCES

• Two years' career counselling experience; and
• Courses in Psychology/Educational Psychology in the undergraduate degree.