Facilities Team Leader- Umhlanga

Job Description

• We are looking for a Facilities Team Leader to take ownership of the day-to-day operations of our office site, ensuring that the workplace is safe, secure, clean, well-maintained and fully operational for employees, visitors and clients.
• As the key point of accountability on site, you will coordinate the onsite facilities team, including reception, cleaning and security personnel, while managing contractors, suppliers and service providers to ensure a consistently high standard of workplace experience.
• This is a hands-on role requiring someone who is proactive, organised, service-oriented and comfortable taking ownership of operational issues from identification through to resolution.

Key Responsibilities

• Ensure compliance with applicable occupational health and safety legislation, company policies and building requirements.
• Coordinate fire, evacuation and emergency preparedness, including drills, inspections, signage and emergency equipment.
• Conduct regular site inspections and proactively identify and address health, safety and maintenance risks.
• Oversee onsite security, access control, CCTV, alarms, visitor management and access cards.
• Act as the first point of contact for security incidents and coordinate appropriate responses.
• Manage planned and reactive maintenance across the building, furniture, equipment and MEP systems.
• Monitor building infrastructure, including HVAC, lighting, lifts, generators and water systems, and coordinate preventative and reactive maintenance.
• Manage relationships with contractors, suppliers and service providers, ensuring performance against agreed service levels.
• Coordinate contractor access, inductions and compliance with site health and safety requirements.
• Ensure consistently high standards of cleanliness, hygiene and housekeeping across the workplace.
• Manage cleaning teams and contractors and conduct regular quality checks.
• Manage stock levels of office, cleaning, kitchen and other facilities-related consumables, ensuring accurate records and timely replenishment.
• Lead and supervise the onsite facilities team, including receptionists, cleaners and security personnel.
• Manage rosters, leave and shift coverage to ensure appropriate site staffing.
• Provide day-to-day supervision, coaching and performance management in line with company policies.
• Resolve day-to-day facilities queries and ensure issues are tracked and closed within agreed turnaround times.
• Support workplace initiatives, office moves, events and employee experience initiatives in partnership with Human Capital.
• Monitor site budgets, maintenance spend and stock usage and provide regular operational reporting.
• Build a professional, welcoming and service-oriented workplace experience for employees, visitors and clients.

What You'll Need

Qualifications

• Matric / Grade 12 is essential.
• A certificate or diploma in Facilities Management, Health & Safety, Hospitality or a related field would be advantageous.
• SAMTRAC or an equivalent occupational health and safety qualification would be advantageous.

Experience

• 3–5 years' experience in facilities, office management, hospitality or site operations.
• Proven experience supervising onsite staff, such as cleaners, security personnel or receptionists.
• Experience managing contractors, suppliers and service providers.
• Experience in a corporate, multi-tenant or shared-office environment would be advantageous.

Knowledge & Skills

• Working knowledge of occupational health and safety requirements and site risk management.
• Strong planning, organisation and prioritisation skills.
• Ability to lead, roster and manage a diverse onsite team.
• Strong vendor and contractor management skills, including managing performance against SLAs.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and the ability to work with facilities or helpdesk systems.

What We're Looking For

We're looking for someone who

• Takes ownership and proactively resolves issues without waiting for direction.
• Stays calm under pressure and can manage incidents, emergencies and competing priorities.
• Has a strong service mindset and understands that facilities plays a key role in employee experience.
• Pays attention to detail and takes pride in maintaining high standards of safety, cleanliness and presentation.
• Is trustworthy and accountable , particularly when managing stock, budgets, security and site access.
• Works collaboratively with Human Capital, Security, IT, contractors and other stakeholders.

Working Conditions

• This is a full-time, site-based role requiring regular presence on site during operating hours. The role may require flexibility for early starts, late finishes or emergency call-outs relating to site incidents.
• The successful candidate must be comfortable working across all areas of the site, including storage areas, plant rooms and building exteriors.

Why Join Us?

• This is an opportunity to play a key role in creating a workplace that is safe, efficient, professional and enjoyable for everyone who uses it . You will have a visible operational impact while leading the onsite facilities function and working closely with key stakeholders across the business.
• If you are a hands-on facilities professional who takes pride in operational excellence and creating a great workplace experience, we would love to hear from you.

Closing Date 31 August 2026