Facilities Manager

Description

Purpose of the Role The Facilities Manager is responsible for the end-to-end management of site services, delivered through in-house teams and subcontractors. This includes overseeing technical maintenance of buildings and equipment, ensuring operational excellence, and driving high levels of client satisfaction and financial performance. The role requires effective leadership of site teams, adherence to contractual obligations, and alignment with sector strategy, statutory regulations, and client expectations. The incumbent will ensure efficient contract delivery while consistently enhancing the overall customer experience. Education and experience requirements

• Grade 12 with a relevant qualification in Commerce or Business Management • Minimum 5 years’ experience in Facilities or Property Management • At least 3 years’ experience in an industrial site environment • Minimum 5 years’ experience in hard services and technical management • Strong understanding of Safety, Health, Environment, and Quality (SHEQ) • Proven operational experience at management level • Experience managing both technical and non-technical teams • Working knowledge of facilities management equipment, materials, and supplies • Valid driver’s license Key areas of responsibility:

• Site and Contract Management

• Manage all site services, including buildings, equipment, infrastructure, and support services
• Ensure compliance with contract specifications, SLAs, and statutory regulations
• Support bid processes and the mobilisation of new business within the infrastructure portfolio
• Develop and execute project plans, schedules, and operational strategies
• Monitor and report on site performance (weekly, monthly, quarterly)
• Maintain strong stakeholder relationships with clients, suppliers, and internal teams
• Ensure minimal operational disruption and high service delivery standards

• Operational Excellence

• Oversee maintenance, repairs, and replacement of site assets and equipment
• Supervise outsourced service providers and ensure service quality
• Manage cleaning operations, efficiency, and routines
• Ensure compliance with the Occupational Health and Safety Act and National Building Regulations
• Implement waste management procedures in line with environmental legislation
• Drive continuous improvement and innovation across site operations

• Financial and Resource Management

• Manage site budgets, including labour, maintenance, materials, and consumables
• Ensure cost control while maintaining service quality
• Oversee stock control and resource planning
• Maintain optimal staffing levels and effective rostering

• People Management and Leadership

• Lead, develop, and manage site teams to deliver high performance
• Ensure training and appointment of First Aiders and Fire Marshals
• Communicate performance expectations, targets, and client feedback regularly
• Identify risks and implement corrective actions proactively
• Foster a culture of accountability, safety, and continuous improvement

• Compliance and Governance

• Ensure compliance with SHEQ, food hygiene (where applicable), and labour legislation • Implement and monitor quality assurance systems and customer satisfaction metrics • Maintain accurate and timely site administration and reporting • Represent the company at client meetings and performance reviews Knowledge, Skills and Competencies

• Strong knowledge of facilities services environments (cleaning, catering, housekeeping, reception)
• Excellent customer service and stakeholder management skills
• Strong financial acumen and commercial awareness
• Proficiency in MS Office and MS Project
• Excellent communication and report-writing skills
• Strong leadership and people management capability
• Results-driven, self-motivated, and performance-oriented
• Sound decision-making and problem-solving skills
• Good knowledge of South African labour legislation

Package & Remuneration

Market Related About Us

Welcome to Empact

With over 30 years of experience in South Africa and a range of seasoned professionals, Empact Group is a partner that you can count on. We specialise in providing quality food services and support solutions in catering, cleaning, hygiene and pest control. Empact Group aims to create a positive impact with our expertise that is as vast and varied as the needs of our clients. Our teams put all of their knowledge and experience into delivering professional bespoke solutions whilst providing services of the highest standard. We give you absolute quality every-single-time.

We design and implement innovative service solutions to ensure that our clients can concentrate on their core business, knowing that all other activities are being managed in the safest and most cost-efficient manner.

This is all underpinned by an intrinsic Health and Safety culture which has been honoured and developed by working with some of the world’s most demanding clients, including oil and energy companies in remote or difficult environments.

We envision ourselves to be the African market leader in contract food and support services. We pride ourselves on doing our job so that you can do yours better.

Our Transition

As of March 2019,  Compass Group Southern Africa has been changed to Empact Group.  Thebe Investment Corporation (Pty) Ltd (TIC), unconditionally acquired the shareholding of Compass Group Holdings PLC in Compass Group Southern Africa. TIC now owns the entire shareholding in CGSA and its subsidiary companies including Supercare Cleaning and Supercare Hygiene.