Facilities Administrator

CBRE Excellerate · Johannesburg, Gauteng

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Main purpose/objective of the position

  • Being the primary contact/liaison for the supplier's administrative personnel
  • Telephonically and E-mail
  • Manage and resolve client/supplier complaints/queries and request
  • Ensuring that the Suppliers invoices are
  • Uploaded in the correct format
  • Completed according to the set guidelines communicated to the Suppliers
  • Data verified and checked – and moved to the correct next level
  • All approved invoices processed and send to the client.
  • Statistics is maintained of all transactions for the day
  • Records are being kept saved on the central Knowledge drive
  • Follow up and drive vendor invoicing to targeted KPI
  • Maintain good long-term customer and client manager relationships.

Decision making authority

  • Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

Experience / Education

  • Minimum of Grade 12 or degree
  • 2-3 year's relevant experience in invoicing and end-user support
  • Experience within the Facilities Management field is essential
  • Strong technical knowledge of Retail experience will be preferred

Skills required

  • Computer literacy; Infor EAM; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.

Knowledge required

  • Contract Management SLA Suppliers etc.; Financial principles / processes costings Policies and procedures Preparation of reports, including dashboards, Administration skills, Communication skills

Competencies required

  • Assertive; Tolerance for Routine; Communication Fluency in languages appropriate to target client community; English and Afrikaans essential
  • Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation; Customer and Quality Focus; Accuracy

Major drivers of work volume

  • Client demands and expectations, number of work orders, size of regions

Interface / relationships with

  • The incumbent will be based an office environment, Normal working hours will apply Overtime work will be required from time to time in line with the Group overtime policy
  • Ability to function well under high pressure and client demand
  • Ability to work overtime at short notice

Closing Date 04 September 2026

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