Export Operations Supervisor
West Coast Personnel · Western Cape
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- A well-established manufacturing business requires a hands-on Export Operations Supervisor to manage the daily activities of its export department and lead a team of approximately nine employees.
- The successful candidate will oversee the complete export process—from receiving and processing customer orders to coordinating production, documentation, freight and final shipment.
- This position suits an experienced Export Controller, Senior Export Coordinator or Export Team Leader ready to take ownership of a busy operational department.
Key Responsibilities
- Supervise the export team, allocate work and monitor daily targets.
- Process export orders and maintain regular communication with international customers.
- Coordinate with production, stores and other departments to meet delivery deadlines.
- Arrange courier, airfreight and sea-freight shipments.
- Prepare and submit accurate export and shipping documentation.
- Obtain and negotiate freight rates with forwarders and shipping lines.
- Prepare invoices, credits, stock transfers and backflushing transactions.
- Monitor backorders and ensure orders are dispatched accurately and on time.
- Issue quotations, samples and order acknowledgements.
- Coordinate export packaging, pallets and related materials.
- Assist with stock control, stock takes and forecasting.
- Liaise with Quality Control regarding customer complaints and product-related issues.
- Maintain accurate customer pricing and product information on the system.
- Monitor departmental timesheets, attendance and leave.
Minimum Requirements
- Solid experience in exports, shipping or international logistics.
- Sound understanding of the complete export process, from customer order to final shipment.
- Experience working with freight forwarders, couriers, airfreight and sea freight.
- Good knowledge of export and shipping documentation.
- Previous experience supervising or leading a small operational team.
- Strong international customer communication and administrative skills.
- Good numerical, organisational and problem-solving ability.
- Able to manage multiple orders, priorities and deadlines accurately.
- Comfortable working closely with production, stores, stock control and Quality Control.
- Willing to remain operationally involved and work in the detail.