Export administrator
Bostik · Gauteng · Market Related
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Bostik is seeking an experienced Export Administrator to join their customer-focused export team.
This position will play a key role in supporting export operations, sales administration, customer service, freight coordination, and export documentation to ensure efficient processing and delivery of international customer orders.
The successful candidate will be highly organized, commercially minded, customer-focused, and possess strong export administration experience within a manufacturing, industrial, FMCG, or related environment.
Duties & Responsibilities
Export Administration
- Process and manage export sales orders.
- Prepare export shipping documentation, including:
- Commercial Invoices
- Packing Lists
- SADC Documentation
- Certificates of Origin
- Export Documentation required by destination countries
- Coordinate transportation requirements with freight providers and customers.
- Follow up on back orders and shipment status updates.
Customer Service & Sales Support
- Respond to customer and sales queries.
- Provide order status updates and shipment feedback.
- Coordinate with internal departments to ensure timely order fulfilment.
- Support customers with pricing updates, product information, and credit application processes.
Freight & Logistics Coordination
- Coordinate freight quotations and transportation arrangements.
- Liaise with freight forwarders, transport providers, and customers.
- Track shipments and resolve logistics-related issues proactively.
Credit Notes & Financial Administration
- Manage credit note requests and approval processes.
- Coordinate with finance teams regarding customer account-related queries.
- Assist with invoice approvals and transporter remittance processes.
Reporting & Administration
- Generate daily sales reports.
- Generate weekly back-order reports.
- Extract relevant data from ERP systems.
- Maintain accurate filing and documentation records.
Marketing & Project Support
- Coordinate customer sample requests.
- Assist with promotional activities and product launches.
- Support export-related projects and continuous improvement initiatives.
Minimum Requirements
Qualifications
- Diploma or Degree in:
- Logistics Management
- Supply Chain Management
- Commerce
- Business Administration
- Related field
Experience
- 3 to 5 years' experience in Export Administration.
- Experience preparing export documentation.
- Experience coordinating export shipments and freight providers.
- Exposure to export controls, regulations, and documentation requirements.
- Experience within a multinational manufacturing, industrial, FMCG, or related environment advantageous.
Technical Skills
- ERP experience (SYSPRO highly advantageous).
- Microsoft Excel proficiency.
- Strong understanding of export documentation.
- Working knowledge of Incoterms.
- Export freight coordination experience.
Competencies
- Excellent communication skills
- Strong customer service orientation
- Attention to detail
- Organised and deadline driven
- Strong administrative skills
- Planning and coordination ability
- Team player
- Strong interpersonal skills
- Commercial awareness
- Problem-solving ability
Package & Remuneration
Market Related