Experience Design Head

Capitec Bank · Stellenbosch, Western Cape

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Purpose Statement

  • To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery.
  • To establish and evolve the vision and direction for Capitec's Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.

Education Minimum

  • Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science

Education Ideal or Preferred

  • Certification in Management or Other

Knowledge and Experience Experience:

  • Experience managing large, distributed UX teams
  • Strong background in digital product development
  • Experience with enterprise-scale design systems
  • Competence in setting standards, managing processes and driving continuous improvement.

Knowledge

  • Deep understanding of business strategy and product development lifecycles
  • Deep understanding of UX principles, design thinking and human-cantered design methodologies.
  • Familiarity with UX research techniques, usability testing and analytics.
  • Awareness of industry trends, emerging technologies and best practices in UX.

Skills

  • Analytical Skills
  • Commercial Thinking Skills
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Negotiation skills
  • Problem solving skills
  • Strategic Thinking Skills
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Experience Design Head at Capitec Bank — Stellenbosch, Western Cape · JobAlertsZA