Executive: IT

The IT Executive is responsible for the overall leadership and management of the company's Information Technology function, including digital transformation. This includes ensuring the stable, secure and effective day-to-day delivery of IT operations, infrastructure and systems efficiency. Alongside sound operational management, the role is also accountable for advancing CPA’s digital capability towards a future fit, AI enabled capability. IT Strategy, Governance & Digital Transformation Leadership Develop and lead the execution of the company's IT strategy, balancing reliable day-to-day operations with a clear roadmap to advance the organisation's technology and digital maturity. ● An approved IT and Digital Transformation roadmap that aligns technology priorities with business strategy and future capability requirements. ● A prioritised annual technology delivery plan covering operational stability, systems modernisation, digital maturity and business enablement initiatives. ● A fit-for-purpose IT governance framework with defined decision rights, controls, policies and reporting mechanisms. ● Regular executive reporting on IT performance, digital progress, technology risks, investment priorities and business value delivered. IT Operations, Infrastructure & Systems Support Management Ensure the stable, secure and efficient day-to-day running of the company's IT operations, infrastructure and business systems, led through the ICT Systems Analyst and Manager: Infrastructure. ● Stable and reliable day-to-day IT operations that support business continuity and effective service delivery. ● Responsive end-user support and issue resolution processes that enable staff productivity and minimise disruption. ● Core infrastructure, applications and business systems maintained, supported and improved in line with operational requirements. ● Operational performance insights and recurring incident analysis used to strengthen service reliability and prevent repeat failures. ● A user-focused IT service environment that supports effective adoption and day-to-day use of technology across the company. Outsourced Network & Infrastructure Partner Management Provide oversight, contract and performance management of the outsourced network/infrastructure service provider, ensuring service delivery meets agreed standards. ● Clearly defined outsourced network and infrastructure service expectations, deliverables and accountability arrangements. ● Structured vendor performance management, including regular service reviews, issue escalation and corrective action tracking. ● Reliable network and infrastructure services delivered through effective contract and SLA oversight. ● Optimised vendor arrangements that support service quality, cost effectiveness and long-term business needs. Business Solutions, Process Automation & Systems Implementation Oversight Provide strategic oversight of the internal Business Solutions team accountable for process mapping, automation of current processes, and project management of newly implemented systems. ● Documented business processes that provide a clear basis for improvement, automation and system enhancement initiatives. ● Automated and optimised processes that improve efficiency, reduce manual effort and enhance business service delivery. ● New or enhanced business systems implemented through sound project governance, stakeholder engagement and change support. ● Practical user adoption support that enables business teams to realise value from new systems and improved processes. IT Security, Risk & Compliance Safeguard company information assets and ensure the IT environment meets legal, regulatory and best-practice risk and security requirements. ● An IT security, risk and compliance environment that protects company information assets and supports responsible data management. ● Security controls, governance practices and compliance actions aligned to legal, regulatory and best-practice requirements. ● Documented disaster recovery and business continuity arrangements that support organisational resilience and technology recovery. ● Audit, risk and compliance issues identified, tracked and resolved through clear ownership and corrective action management. Financial & Budget Management Manage the IT and Business Solutions budget to ensure cost-effective delivery of services and return on technology investment. ● A well-managed IT and Business Solutions budget that supports operational needs, technology investment and strategic priorities. ● Cost-effective technology services and vendor arrangements that deliver value for money and responsible use of company resources. ● Clear financial planning, monitoring and reporting for IT operating expenditure, capital projects and digital investment initiatives. ● Business cases and investment recommendations that support informed technology funding decisions and value realisation. Leadership, Stakeholder & Change Management Lead and develop the ICT Systems Analyst, Manager: Infrastructure and Business Solutions team, and act as a change agent building organisational digital capability and stakeholder confidence in the IT function. ● A capable and aligned IT and Business Solutions team with clear priorities, role expectations and performance direction. ● Team members coached, developed and supported to deliver operational services, projects and business improvement initiatives. ● Constructive stakeholder relationships that strengthen confidence in the IT function and support effective business partnership. ● Change management and digital literacy support that enables business users to adopt new technologies and ways of working. ● A positive, accountable and resilient technology leadership environment that supports sustained delivery through change.