Executive Housekeeper

Reference: PE006843-NM-1

Our client in the Hospitality Industry is seeking an Executive Housekeeper to join their well established hotel in Graaff Reinet Duties & Responsibilities

QUALIFICATIONS & SKILLS

• Diploma in Hotel Management or Housekeeping Operations

• Minimum 3–5 years of housekeeping leadership experience in a luxury hospitality environment

• Strong knowledge of cleaning products, laundry operations, and hygiene protocols

• Competent in the use of Microsoft Office and housekeeping management systems

• Strong verbal communication and interpersonal skills

• Proficient in written and spoken English; a second official language is an advantage

CORE COMPETENCIES

• Leadership and team development

• Process and service excellence

• Attention to detail and quality control

• Innovation and continuous improvement

• Resilience and adaptability

• Cross-departmental collaboration Problem-solving and decision-making

GENERAL DUTIES & RESPONSIBILITES: Operational Leadership

• Develop, implement, and monitor housekeeping policies, SOPs, and cleanliness standards across all areas.

• Supervise daily operations including guest rooms, public areas, laundry, and back-of-house spaces.

• Plan and manage departmental rosters to ensure optimal staffing coverage and service delivery.

• Collaborate with maintenance to report and follow up on room defects or public area repairs.

• Ensure high levels of hygiene and cleanliness are maintained in compliance with health and safety legislation.

Strategic & Administrative Management

• Develop and execute the annual housekeeping operations plan aligned with hotel objectives.

• Oversee inventory control of linen, cleaning supplies, and guest amenities.

• Work with procurement to source and maintain high-quality, cost-effective housekeeping products.

• Ensure proper key control systems are in place to support safety and security protocols.

• Coordinate regular quality checks and cleaning audits across all hotel areas.

CUSTOMER SPECIFIC RESPONSIBILITIES

• Ensure all guest rooms and public areas meet luxury standards before guest arrival.

• Facilitate efficient handling of guest requests, preferences, and complaints related to housekeeping services.

• Deliver consistent, personalised service with attention to detail that enhances the guest experience.

• Implement immediate response systems for guest feedback and service recovery where needed.

PEOPLE SPECIFIC RESPONSIBILITIES

• Lead by example, setting a tone of professionalism, courtesy, and excellence within the team.

• Conduct training and development programmes to maintain high service standards.

• Monitor performance and conduct regular reviews with clear development objectives.

• Ensure all team members understand and comply with grooming, uniform, and behaviour standards.

• Identify training needs and coordinate drills or refresher courses to maintain departmental competence.

QUALITY SPECIFIC RESPONSIBLITIES

• Uphold and enforce hygiene, cleanliness, and presentation standards in all guest and service areas.

• Monitor implementation of cleaning protocols and take corrective action when necessary.

• Support ongoing improvement of housekeeping service through quality audits and guest feedback.

• Ensure chemical and equipment safety protocols are followed correctly by all team members.

FINANCE SPECIFIC RESPONSIBILITIES

• Prepare and manage the housekeeping department budget including labour, linen, and supplies.

• Monitor and reduce departmental wastage, including chemical usage and linen replacement.

• Identify cost-saving initiatives such as linen recycling, repair programs, and efficient procurement practices.

• Track inventory and stock consumption, reporting variances to management.

FACILITIES

• Maintain the condition of all housekeeping equipment, tools, and storerooms.

• Coordinate with maintenance for the upkeep of furnishings, flooring, fixtures, and décor.

• Oversee care for spaces in a way that prolongs the life of property assets and supports brand standards.

LEGAL AND COMPLIANCE SPECIFIC RESPONSIBILITIES

• Ensure compliance with workplace safety, health regulations, and chemical usage protocols.

• Ensure all team members are trained in health and safety standards and food-safe cleaning techniques.

• Monitor and enforce proper key control, access, and security for guest areas and stores.

• Maintain accurate records of safety training, incidents, and inspections as per regulations.

ADDITIONAL DUTIES

• Work collaboratively with all departments to ensure seamless guest service and cleanliness.

• Act as Manager on Duty when required.

• Perform any other duties as reasonably assigned by hotel management.

ADDITIONAL REQUIREMENTS

• Ability to work a flexible schedule, including weekends and public holidays

• Physically fit and capable of standing or walking for extended periods

• High sensitivity to visual, auditory, smell, and touch cues related to cleanliness and comfort

• Emotionally resilient and able to remain calm and professional under pressure

• Professional grooming and appearance in line with hotel standards

Package & Remuneration

Monthly