Executive Housekeeper

QUALIFICATIONS & SKILLS

• Diploma in Hotel Management or Housekeeping Operations • Minimum 35 years of housekeeping leadership experience in a luxury hospitality environment • Strong knowledge of cleaning products, laundry operations, and hygiene protocols • Competent in the use of Microsoft Office and housekeeping management systems • Strong verbal communication and interpersonal skills • Proficient in written and spoken English; a second official language is an advantage CORE COMPETENCIES:

• Leadership and team development • Process and service excellence • Attention to detail and quality control • Innovation and continuous improvement • Resilience and adaptability • Cross-departmental collaboration Problem-solving and decision-making GENERAL DUTIES & RESPONSIBILITES: Operational Leadership

• Develop, implement, and monitor housekeeping policies, SOPs, and cleanliness standards across all areas. • Supervise daily operations including guest rooms, public areas, laundry, and back-of-house spaces. • Plan and manage departmental rosters to ensure optimal staffing coverage and service delivery. • Collaborate with maintenance to report and follow up on room defects or public area repairs. • Ensure high levels of hygiene and cleanliness are maintained in compliance with health and safety legislation. Strategic & Administrative Management

• Develop and execute the annual housekeeping operations plan aligned with hotel objectives. • Oversee inventory control of linen, cleaning supplies, and guest amenities. • Work with procurement to source and maintain high-quality, cost-effective housekeeping products. • Ensure proper key control systems are in place to support safety and security protocols. • Coordinate regular quality checks and cleaning audits across all hotel areas. CUSTOMER SPECIFIC RESPONSIBILITIES:

• Ensure all guest rooms and public areas meet luxury standards before guest arrival. • Facilitate efficient handling of guest requests, preferences, and complaints related to housekeeping services. • Deliver consistent, personalised service with attention to detail that enhances the guest experience. • Implement immediate response systems for guest feedback and service recovery where needed. PEOPLE SPECIFIC RESPONSIBILITIES:

• Lead by example, setting a tone of professionalism, courtesy, and excellence within the team.
• Conduct training and development programmes to maintain high service

.special-hidden { display: none; }