Executive Housekeeper

Minimum Qualifications

• Grade 12 (Matric). • Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field (preferred). Experience

• Minimum of 35 years' experience as an Executive Housekeeper, Housekeeping Manager, or Assistant Executive Housekeeper in a 4-star or 5-star lodge, hotel, or luxury hospitality environment . • Proven experience managing large housekeeping teams. • Experience with laundry operations, stock control, and departmental budgeting. • Experience using a Property Management System (PMS) such as OPERA is advantageous. Skills & Competencies

• Strong leadership and people management skills. • Excellent organisational and planning abilities. • Exceptional attention to detail. • Strong communication and interpersonal skills. • Excellent guest service and problem-solving abilities. • Ability to manage multiple priorities in a fast-paced environment. • Financial awareness, including budgeting and cost control. • Computer literacy, including Microsoft Office and PMS software. • Ability to train, coach, and develop staff. • Strong time management and delegation skills. Knowledge Requirements

• Luxury housekeeping standards and best practices. • Cleaning procedures, chemicals, and equipment. • Laundry operations and linen management. • Inventory and stock control. • Health and safety regulations. • Occupational Health and Safety (OHS) standards. • Budgeting and cost management. • Property Management Systems (PMS), preferably OPERA . • Quality assurance and inspection procedures. Other Requirements

• Valid driver's licence (preferred). • Willingness to work weekends, public holidays, and flexible hours. • Ability to live on-site if staff accommodation is provided. • Professional appearance and high personal standards. • Physically fit and able to perform duties in a demanding hospitality environment. Preferred Attributes

• Passion for luxury hospitality and guest satisfaction.
• Hands-on leadership style.
• Strong eye for detail and quality.
• Positive attitude and excellent work ethic.
• Ability to remain calm and effective under pressure.
• Proactive, reliable, and solutions-oriented.
• Committed to maintaining exceptional cleanliness, hygiene, and presentation standards.
• Strong mentoring skills with the ability to build and lead a high-performing housekeeping team.

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