Executive

JOB DESCRIPTION

Responsibilities are not limited to the enclosed

• Supporting customers across the wider business.

• Provide world class customer service to both new and existing customers.

• Provide Sales support to customers.

• Continual learning of products/services.

• Promote and sell products to new and existing customers

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence

• Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)

• Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service

• Identify and understand customer needs in order to provide a consistently high-quality service

• Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner

• Increase customer retention, loyalty and build a credible reputation

• Grade 12 (Mandatory)

• Soft skills & Telecommunications Experience (Advantageous)

• Computer Literacy (MS Office, Social Media, Online, Navigation)

• Good articulation of the English language (Spoken and Written)

• Experience 12 months BPO experience

• Some post High School education preferred

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"

RESPONSIBILITIES

They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.

QUALIFICATIONS

Graduate 1 - 3 Years