Evaluations Clerk (Midrand DC)
TFG The Foschini Group · Johannesburg, Gauteng
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Start free — we apply for you →Job Description Responsibilities
- Proper evaluation of returned products condition, completeness etc
- Assessing and categorising the product for a decision, sellable, repairable, RTV or disposal against company standard.
- Verification of the return's documentation.
- Capture and maintain accurate records of all queries.
- Follow up on outstanding cases and provide regular feedback.
- Escalate unresolved issues where necessary.
- Prepare reports on returns trends and resolutions.
- Ensure compliance with company policies and procedures.
- Deliver excellent customer service at all times.
Qualifications
- Grade 12 Matric.
- 1–2 years' customer service, administration, or call centre experience.
- Experience within a Distribution Centre, logistics, or retail environment will be advantageous.
Skills
- Computer literacy Microsoft Office.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Good attention to detail and organisational skills.
- Ability to work under pressure and manage multiple queries simultaneously.
Behaviours
- Achieving Results – Is 'results' driven and achieves success by proactively tackling challenges
- Adhering to Standards – Ensures quality and compliance in the delivery of their work
- Continual Improvement – Actively seeks opportunities to continually improve processes
- Meeting Customer Expectations - Consistently delivers exceptional customer service
- Planning & Organising – Uses a structured approach to effectively manage tasks