ETQA Administrator

Insurance Sector Education and Training Authority - INSETA · Gauteng

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Key Performance Areas and Outputs

Quality Assurance of Learner Achievements and Records 50%

Receive verification reports from Verifiers
Check for signature and completeness, and accuracy against Learner Management Database.
Check for number of learners enrolled for endorsement
Check learner profiles for Unit Standard correctness, ID docs to be uploaded and other learner detail.
Once information provided are correct as compared with NLRD for accurateness and compliance, QA status is confirmed on LMD
In the case of non-compliance, the SDP is addressed to rectify by providing missing information on the Database.
Provide SDP with 21 days to rectify.
Follow up on rectification and provide a new date for QA.
Once the new date requirements have been met, QA ids finalised.
In the event of repeated noncompliance process is repeated indefinitely.

Query resolution and problem solving with all Learners and SDP's and Employers 40%

Receive queries from SDP and Learners via email, telephone calls and walk ins.
Resolve the queries which need not be escalated.
Escalate queries which are more complex to the Certification Specialist
Once feedback is received back from Specialist, replying response to learner or SDP is provided
Log specific issues on Logit database provider system.
Feedback from Logit addressed back to learner or SDP.

General Administration 10%

Assist with planning and execution of External Integrated Summative Assessments
Support the implementation of occupational qualifications.
File and store departmental documentation in terms of the ETQA Policies and procedure for the SDP's in the portfolio.
Provide administrative support to the Department
Ad hoc venue bookings and minutes taking for ETQA Department
Ad hoc travel and accommodation arrangements may be required

REQUIRED QUALIFICATIONS AND EXPERIENCE Qualifications

Minimum Requirement: Grade 12 or equivalent NQF 5 level Qualification in Public Administration or related field
Preferred Requirement: NQF 6 Qualification in Auditing / Public Admin and Project Management qualification.

Experience

Minimum Requirement: 1-3 Years of Monitoring and Evaluation or related administrative experience.
Preferred Requirement: The above experience in the Seta/Public Sector environment.

REQUIRED KNOWLEDGE AND SKILLS Knowledge

Minimum Requirement: Knowledge of sector regulation compliance, Understanding of SETA Constitution
Preferred Requirement: Regulation Compliance, Understanding/knowledge of relevant South African legislation including PFMA

Skills

Minimum Requirement: Attention to detail, ability to work under pressure and meet deadline under challenging circumstances.
Preferred Requirement: High levels of stressful working conditions and working long hours.