EPWP: EMS Call-Takers and Dispatcher
Limpopo Department of Health · Limpopo
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Start free — we apply for you →Qualifications and Competencies
- A minimum of Grade 12 certificate or equivalent qualification at NQF level 4.
- Basic Ambulance Assistant BAA certificate.
- Current registration with HPCSA as BAA.
- Computer literacy
Knowledge and Skills
- Knowledge of Basic Life Support BLS
- Understanding of Emergency Medical Services EMS operations and its line of business.
- Good verbal and written communication skills.
- Understanding of customer care principles and professional telephone etiquette.
- Multitasking, and time management skills.
- Coordination and teamwork.
- Language and communication proficiency in English and at least other local languages.
KEY PERFORMANCE AREAS
- Ensure compliance with all policies, standard operating procedures, and communication protocols of the Department of Health and Limpopo EMS.
- Answer all incoming emergency and non-emergency calls promptly, politely, and professionally.
- Ensure accurate gathering of caller and patient information, including location, nature of emergency, and contact details, in line with EMS and HPCSA procedures.
- Dispatch calls timeously to the relevant EMS resources and ensure appropriate prioritization of cases in accordance with established response guidelines.
- Maintain a high standard of communication etiquette with callers, patients, colleagues, and other emergency service stakeholders.
- Provide pre-arrival instructions and reassurance to callers where necessary, ensuring calm and effective communication during emergencies.
- Accurately log, document, and update call details into the Computer-Aided Dispatch CAD system.
- Undertake any other duties allocated by management to support efficient operations of the EMS Communication Centre.
- Ensure the Communication Centre environment is compliant with EMS regulations, including confidentiality, data protection, and professional conduct standards.