Entry Specialist: Representative Telesales Instant Life (FAIS) - Johannesburg
Absa Group Limited Absa · Johannesburg, Gauteng
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- To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.
Job Description
KEY FOCUS AREAS
- Treat customer fairly and ensure customer satisfaction. Ensure excellent and professional sales of all Instant Life products. Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales. Ensure that productivity targets are met. Achieve required NTU's rates.
ACCOUNTABILITIES
- Actively contact prospective clients cold calling, referrals, lead follow ups
- Present and explain funeral policy products clearly and ethically
- Convert leads into completed policy sales
- Meet or exceed monthly sales targets policies sold, premium value, conversion rate
- Upsell or cross-sell additional cover options where appropriate
- Provide accurate information about benefits, premiums, waiting periods, and exclusions
- Maintain regular follow-ups with prospects
- Ensure high levels of customer satisfaction and retention
- Ensure full compliance with insurance regulations and company policies
- Provide full disclosure of terms and conditions
- Avoid misrepresentation or misleading sales tactics
- Collect and submit accurate documentation
- Adhere to POPIA/data protection standards if applicable in your country
Education
- National Senior Certificate/ Matric Grade 12: Finance
End Date: August 26, 2026