Engineering Manager (Spares)
Executive Placements · Kensington
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Start free — we apply for you →Key Responsibilities Commercial Leadership & Revenue Growth
• Develop and execute strategies to grow spare parts, refurbishment, repair and field service revenue • Achieve departmental sales and profitability targets • Identify new business opportunities within existing and prospective customer accounts • Develop aftermarket sales strategies to increase customer retention and recurring revenue • Analyse market trends, customer spending patterns and competitor activity Customer Relationship Management
• Establish and maintain strong relationships with key mining and industrial customers • Negotiate and maintain Customer Supply Agreements • Resolve customer complaints, commercial disputes and service-related issues • Ensure exceptional customer service standards throughout the department • Conduct regular customer visits to strengthen relationships and identify opportunities Team Leadership & Department Management
• Lead and manage the Spares and Services Department personnel • Develop performance metrics and KPIs • Mentor, coach and develop staff • Manage departmental budgets and expenditure • Drive continuous improvement initiatives Sales Administration & Operational Oversight
• Oversee quotation processes, costing submissions and order processing • Monitor order expediting, collections and deliveries • Ensure efficient inventory management practices • Develop and maintain departmental procedures and workflows • Maintain and improve part numbering systems and customer master data requirements Support to Sales Engineering Team
• Support regional Sales Engineers with lifecycle costing and maintenance budget projections • Assist in developing aftermarket solutions for customers • Coordinate customer communication regarding spare parts availability and maintenance planning Strategic Planning
- Develop annual business plans and growth strategies
- Monitor departmental profitability and margins
- Identify opportunities to improve operational efficiency and customer responsiveness
Key Competencies
- Leadership and people management
- Negotiation and influencing skills
- Business development
- Customer relationship management
- Commercial decision-making
- Strategic thinking
- Problem-solving
- Financial analysis
- Project management
- High-level communication skills
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