Energy Customer Service Advisor Role
Huntswood · Durban, KwaZulu-Natal
Posted 2 November 2026
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- We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.
Why you will love working with us!
- At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
Enjoy benefits that truly matters
- Performance based incentives
- Tenure recognition bonuses
- Continuous service rewards
- Attendance based perks
- Breakfast every Monday
- Growth and career development programmes
- A collaborative, positive, people centric culture.
What you will do.
- Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
What you bring.
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum 1 year customer service and sales experience in a Gas & Electricity campaign
- Basic understanding and knowledge of the UK Energy market is beneficial.