Electrical Engineering Graduate - Technical Support [Energy Management]
Asie Personnel · Midrand, Gauteng
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Our client a supplier of renewable energy to the Telecoms industry based in Midrand requires a Regional Tier 3 Junior Technical Support specialist.
As a Regional Tier 3 Junior Technical Support specialist, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions.
Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal performance and client satisfaction.
Duties & Responsibilities
- Provide advanced technical support for energy management, generation, and storage solutions.
- Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
- Perform in-depth diagnostics and analysis of system performance and technical problems.
- Collaborate with cross-functional teams to implement and validate technical solutions.
- Maintain up-to-date knowledge of our clients’ products and services, as well as industry trends and technologies.
Desired Experience & Qualification
- Bachelor's Degree in Electrical Engineering.
- Knowledge of AI-driven digital solutions for site monitoring and management is a plus.
- Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.
- Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.
Industry preference
- ICT / Engineering / Energy
Fully computer literate on
- MS Office (Word, Excel, Powerpoint, Outlook).
- Trouble-shooting power equipment on site.