Ecommerce Sales Administrator

E-Commerce Sales & Customer Service - Process and manage online orders received through various e-commerce platforms, including Makro and Amazon. - Monitor online sales channels and ensure orders are processed accurately and timeously. - Assist customers with order enquiries, invoice requests, delivery updates, and product-related queries. - Coordinate drop shipments, lead-time orders, and customer deliveries. - Resolve customer complaints and disputes professionally and efficiently. - Facilitate courier bookings and manage online-related collections and deliveries. - Ensure all online sales documentation and records are complete and accurate. - Assist with stock investigations, returns, and reimbursement processes. - Liaise with warehouse and logistics teams to ensure smooth order fulfilment. - Generate reports and sales-related documentation as required. Bookkeeping & Financial Administration Capture and process supplier invoices, reimbursements, and financial transactions. - Load daily and monthly payments in accordance with company procedures. - Process journals and maintain accurate reconciliations. - Assist with debtor-related administration and customer account queries. - Maintain records of returns, reimbursements, credits, and stock adjustments for accounting purposes. - Support the Accountant with bookkeeping and financial administration tasks. - Ensure all financial records are accurate and up to date. - Assist with month-end administrative requirements and reporting. General Administration - Provide switchboard support when required. - Maintain accurate filing and record-keeping systems. - Perform additional administrative duties as assigned by management. Minimum Requirements - Matric (Grade 12) or NQF Level 4 equivalent. - Minimum 2 years' experience in an administrative, e-commerce, sales support, or bookkeeping role. - Working knowledge of bookkeeping principles and financial administration. - Experience working with ERP systems. - Computer literate with strong Microsoft Excel skills. - Experience with online marketplaces and e-commerce platforms will be advantageous. - Understanding of inventory, debtors, and stock control processes will be beneficial.

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