Ecommerce Operations Assitant

Our client is based in Midrand is looking for an Ecommerce operations assistant. The Ecommerce Operations Assistant will work directly under and alongside our E-Commerce Operations Manager as their operational right hand. This is a hands-on, operations-focused warehouse and fulfilment role (order dispatch, picking and packing, stock control and quality control) rather than a customer-support role. Youll help keep the online stores day-to-day operation running accurately and on time, and youll be expected to understand the wider e-commerce operation the Manager runs, even where you dont perform all of it yourself.

What youll do Order fulfilment & dispatch

• Expedite paid orders through the fulfilment systems (Shopify, Posworx, Bob Go, Pargo) • Dispatch parcels with couriers and manage courier hand-offs (Bob Go, Pargo) • Pick and pack customer orders accurately, using appropriate packaging, and support the picking/packing team when needed • Identify and resolve operational problem orders out-of-stock items, mismatched or missing SKUs, address/dispatch errors, and orders held up in the pipeline coordinating with the Manager and warehouse team to clear blockages Stock & inventory control

• Receive stock deliveries, check against purchase orders, assist with inventory capture and report discrepancies • Unpack internal retail transfers and ensure stock is sorted, counted and correctly stored • Perform cycle counts and participate in scheduled stock takes, reconciling variances proactively • Maintain the stock management process correct storage locations, a clean and organised area, and picking stock for the Manager on request • Label, barcode and warehouse stock, and conduct regular walkthroughs to ensure stock is correctly placed Quality, performance & backup

• Quality-control stock both for dispatch (checking orders before waybills print) and on receipt (against documentation) • Support the Manager in monitoring whether the online store is meeting its performance objectives • Serve as trained backup for reverse logistics fully competent to process returns, refunds and exchanges on the relevant systems and step in when required (owned day-to-day by the Customer Experience & Community Coordinator) What were looking for

• Quality orientation: checks work carefully to meet defined standards
• Planning and organising : manages own workload against daily fulfilment deadlines

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