Ecommerce Coordinator
Talented Recruitment Specialists · Durban, KwaZulu-Natal
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Start free — we apply for you →- We're looking for a customer-focused, organised and forward-thinking individual to join their growing Online department. You'll manage online orders, assist customers and help shape the development of a brand-new online division.
- If you're proactive, tech-savvy and love delivering a great customer experience, we want to hear from you!
Key Responsibilities
- Process and manage daily online orders.
- Respond to customer enquiries via email, telephone and other communication channels.
- Assist customers with product enquiries and recommendations.
- Prepare and send customer quotations.
- Deal with walk-in sales
- Monitor orders from placement through to fulfilment and delivery.
- Follow up on outstanding orders and customer queries.
- Assist customers with product selection, availability and general product information.
- Maintain accurate customer and order information.
- Liaise with internal departments to ensure orders are processed correctly and efficiently.
- Identify customer needs and potential opportunities to improve the online customer experience.
- Assist with the general administration and development of the Online department.
- Learn and maintain a strong knowledge of the products we offer.
Requirements
- Strongly customer-service orientated.
- Friendly, professional and confident when dealing with customers.
- Organised and able to manage multiple orders and enquiries simultaneously.
- Comfortable communicating with customers over the phone and via email.
- A quick learner with the ability to develop a strong understanding of our products.
- Proactive and able to identify problems before they become issues.
- Forward-thinking and entrepreneurial in their approach.
- Interested in being part of building and growing a new online department.
- Computer literate and comfortable working with online systems.
- Reliable, accurate and able to work independently.
Advantageous Skills
- Experience with WooCommerce or other e-commerce platforms would be advantageous.
- Previous experience in customer service, sales administration, e-commerce, order processing or a similar environment would also be beneficial.