Ecommerce Administrator

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Ecommerce Administrator to contribute to our company’s objectives. Purpose of the Role To support administration functions in Ecommerce (Takealot) team. Ensuring customer expectations are met through the provision of timely and efficient services whilst also carrying out a variety of duties as required by the business. Key Deliverables Printing Takealot Paperwork, Shipping Notes, Booking Confirmation & Requisitions Picking items and distributing to Courier Cage Capturing of all information on Takealot - Operations Records Ensuring items logged for repairs are dispatched accordingly Chasing backorders Transferring stock Promoting good customer service for the team Recording of KPI data to inform management reporting Ensuring attention to detail and quality in all work, identifying discrepancies and improvements Managing and administering returns Secondary Administration Duties Resolving stock queries Counter trade sales Stocktake support Investigate and process carrier claims Continuous improvement of customer care and satisfaction Supporting admin teams in other departments, when required General warehouse admin support