Ecard Team Lead

Shoprite Group of Companies · Cape Town, Western Cape

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About the role

In the role of E-Card Team Lead, your portfolio leverages your specialised knowledge of electronic payment and financial control processes across multiple business entities.
You will act as a key support to the Cash & Banking Financial Manager by providing leadership, oversight and governance over all electronic payment tender activities, ensuring the integrity and accuracy of financial information, reconciliations, reporting and control processes. Core to this role is the management of daily, weekly, monthly and annual account reconciliation and reporting activities relating to card payments, digital wallets, alternative payment methods and other electronic tenders.
You will be responsible for ensuring that financial controls are effectively executed, risks are proactively identified and mitigated, and operational issues are resolved through structured investigation and root cause analysis.
The role requires close collaboration with internal and external stakeholders, including stores, finance teams, operational management, IT teams, acquiring banks, payment service providers and auditors.
You will lead and develop a team of financial clerks, ensuring service excellence, continuous improvement, compliance and delivery of sustainable financial services solutions. Whilst the primary scope is South Africa, support will be extended to Non-RSA operations where required.

What you'll do

Act as key support to the Cash & Banking Financial Manager by providing leadership, oversight and operational support across all electronic payment and settlement activities.
Manage and oversee the reconciliation, reporting and financial administration of all electronic payment tender types.
Review and approve control account reconciliations to ensure accuracy of debtor and creditor subledger accounts and general ledger accounts.
Ensure effective open item management and timely resolution of aged balances.
Investigate reconciliation discrepancies through root cause analysis.
Monitor and coordinate resolution of payment-related incidents and system exceptions.
Oversee processing of electronic tender files.
Ensure financial controls are executed and evidenced.
Identify and mitigate financial, operational and compliance risks.
Manage onboarding and maintenance of stores and merchant facilities.
Ensure accuracy and completeness of commission, rebate and fee calculations.
Maintain compliance with PCI DSS, FICA and POPIA requirements.
Develop relationships with banks, payment providers and internal stakeholders.
Provide guidance to stores and business stakeholders.
Participate in payment, banking and system projects.
Support audits and closure of findings.
Drive process improvement and automation.
Coach and develop team members and manage performance.

What you bring

Essential

Accounting Diploma, Degree or equivalent financial qualification.
Minimum 5 years experience in a finance, banking, reconciliation or payments environment.
Minimum 2 years leadership experience.
Advanced Microsoft Excel skills.
SAP experience, preferably SAP FI.
Experience in reconciliations, control accounts and financial reporting.
Experience resolving complex financial discrepancies.
Strong stakeholder engagement experience.

Closing Date