E-Commerce Administrator and PA
Green Marble Recruitment · Pretoria, Gauteng
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Start free — we apply for you →- Our established client in the retail industry is looking for a proactive and tech-savvy E-Commerce Administrator & PA to join their fast-paced team.
Non-Negotiable Requirements
- Previous experience within the retail industry.
- Experience working with WooCommerce and/or Shopify.
- Strong communication and interpersonal skills.
- Tech-savvy with excellent computer proficiency.
- Experience managing calendars and providing PA support.
Key Responsibilities
- Respond promptly and professionally to customer emails, live chats, and phone calls.
- Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary.
- Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service.
- Process online order amendments, cancellations, and address updates accurately
- Manage the end-to-end returns and exchanges workflow issuing return labels, checking returned stock, authorising refunds or store credit.
- Use WooCommerce / Shopify to locate orders, check stock levels, and update order statuses.
- Calendar & Schedule Management: Assist the Head of E-Commerce with calendar scheduling, meeting reminders, and agenda preparation.
- Help draft internal documents, track ongoing project tasks, and prepare basic reports.
- Manage occasional personal/professional admin errands and priority tasks as directed.