Duty Manager (Permanent)

Job Title: Duty Manager Start Date: 2026-07-21 - 2026-09-19 Vacancy Type: Permanent SW006465 Sectors: Hospitality Location: Western Cape , CPT - Southern Suburbs Salary: Market related Monthly Basic Salary (Company contribution to medical aid and provident fund, Market related) Brief: 5 star hotel|hotel duty manager DUTY MANAGER Cape Town – Constantia Winelands : My client, an iconic luxury hotel situated in the Southern Suburbs of Cape Town, is seeking to appoint an experienced and service-driven Duty Manager to join its professional hospitality team. This role is ideally suited to a confident leader with a passion for exceptional guest service and operational excellence within a luxury hotel environment. Detail: Purpose of the Role: To oversee the day-to-day hotel operations, ensuring exceptional guest experiences, maintaining the highest service standards, and providing effective leadership and support to the operational team while ensuring the smooth running of all front-of-house activities. Key Responsibilities: Oversee the daily operational activities of the hotel Ensure luxury service standards are consistently maintained across all departments Manage guest enquiries, requests and complaints promptly and professionally Monitor guest feedback and implement appropriate service recovery where required Lead, motivate and support the front office and operational teams Assist with staff training, coaching and ongoing development Manage guest arrivals and departures efficiently using OPERA Cloud Process guest accounts accurately and handle cash and guest funds responsibly Respond to email correspondence and telephonic enquiries professionally Operate the hotel switchboard and direct calls appropriately Coordinate hotel reservations and restaurant bookings Maintain a thorough knowledge of hotel facilities, room categories and guest services Assist with Food & Beverage operations during busy service periods Liaise effectively with all departments to ensure seamless guest experiences Ensure operational procedures, policies and service standards are adhered to at all times Criteria: Post-matric qualification in Hospitality Management or Hotel School Minimum 3 years' experience in a Duty Manager or supervisory role within a luxury 5-star hotel or similar hospitality environment Previous leadership or supervisory experience advantageous Proficient in Microsoft Office and OPERA Cloud Property Management System Excellent verbal and written communication skills with a high level of English proficiency Strong leadership, organisational and problem-solving abilities Ability to train, mentor and motivate a team Guest-focused with exceptional interpersonal skills Trustworthy with the ability to handle guest accounts and cash responsibly Positive, energetic and professional approach Ability to remain calm and perform effectively under pressure Willingness to work shifts, weekends and public holidays as required Own reliable transport will be advantageous Must reside in or near the Cape Town Southern Suburbs at commencement of employment show more... For more information please contact: Christine Loopstra Apply