Duty Manager

• Main Duties- is responsible for protecting the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies.

Key Duties and Responsibilities

Security Operations Management

• Oversee all security personnel and daily security operations.
• Develop and implement security policies, procedures, and standard operating procedures SOPs.
• Manage shift schedules and deployment of security officers.
• Ensure effective access control throughout the property.

Surveillance and Monitoring

• Work closely with the Surveillance Department to monitor non- gaming floors and restricted zones.
• Review CCTV footage related to incidents, investigations, and regulatory requirements.
• Identify suspicious activities and potential security threats.

Asset Protection

• Protect casino assets, including cash, chips, gaming equipment, and company property.
• Implement loss prevention strategies to reduce theft, fraud, and etc

Gaming Compliance and Regulatory Adherence

• Ensure compliance with gaming board regulations, company policies, and applicable laws.
• Assist during inspections by regulatory authorities.
• Maintain records and reports required by gaming regulators.

Investigations

• Conduct all non-gaming investigations into:
• Theft
• Fraud
• Guest disputes
• Collect evidence, interview witnesses, and prepare investigation reports.
• Liaise with law enforcement when necessary.

Risk Assessment and Mitigation

• Perform regular security risk assessments.
• Identify vulnerabilities in operations and recommend corrective measures.
• Develop strategies to address emerging threats.

Incident Management

• Lead responses to security incidents, emergencies, and crises.
• Manage incidents involving:
• Violence
• Medical emergencies
• Fire alarms
• Threats to guests or staff

Customer and Guest Safety

• Maintain a safe and secure environment for guests and employees.
• Handle customer complaints related to safety and security.

Team Leadership and Development

• Train, coach, and evaluate security personnel.
• Conduct performance reviews and disciplinary actions where necessary.
• Promote a strong security culture across the property.

Emergency Preparedness

• Assist Health and Safety Department to conduct drills for:
• Fire emergencies
• Bomb threats
• Active shooter scenarios
• Business continuity events
• Ensure all team members understand emergency procedures.

Key Performance Indicators KPIs

An Onsite Operations Security Manager is often measured on

• Reduction in security incidents.
• Response times to incidents.
• Loss prevention effectiveness.
• Guest and employee safety metrics.
• Security team performance and training completion.

Essential Skills and Competencies

• Leadership and people management.
• Investigation and interviewing techniques.
• Casino gaming knowledge.
• Risk management.
• Regulatory compliance knowledge.
• CCTV and surveillance systems expertise.
• Conflict resolution.
• Incident command and emergency management.
• Strong report writing and communication skills

Deadline:10th October,2026